HR & Operations Manager

Description

At ThetaRay, our purpose is to make the world a safer place by protecting the integrity of the global financial system.

We do this by putting AI at the core of both our technology and our way of working. Our AI-driven solutions help banks and fintech companies worldwide detect and stop serious financial crime, from human trafficking and terrorist financing to sophisticated money laundering, while advanced technology, automation, and AI-driven tools help our teams collaborate smarter, move faster, and continuously improve how we build, deliver, and innovate.

About the role:

We are looking for a HR & Operations Manager in Madrid to own the full employee lifecycle for our team in Spain, act as a trusted people partner for leadership and colleagues across our international locations, and lead how HR operations run across ThetaRay through smarter processes, systems, data, and AI.

The role combines local and global responsibility: full local ownership of HR and site operations for our Madrid office, together with global ownership of HR operations, systems, and people data across all ThetaRay locations. This is a hybrid role based in our Madrid office.

If you combine strong HR expertise with in-depth knowledge of employment laws and a hands-on, tech-first approach to HR operations, and if you are motivated by building how a fast-growing, multicultural scale-up works then ThetaRay could be your next challenge.

Responsibilities:

• Act as the primary People partner for employees in Spain and a trusted point of contact for colleagues across our international locations.
• Own the full employee lifecycle in Spain, including onboarding, employment contracts, performance, contract changes, and offboarding, so every employee has a consistent, high-quality experience.
• Support the recruitment process for the Madrid site in partnership with the global Talent Acquisition team, which leads hiring, including interview coordination, local market insights, and a great candidate experience.
• Champion ThetaRay’s culture and values across a multicultural, international team.
• Lead employee relations cases and terminations in line with Spanish labour law, partnering with external legal advisors to manage risk and resolve matters fairly.
• Ensure full compliance with Spanish labour law and regulations, including equality plans, working-time registration, harassment prevention, occupational risk prevention, works council requirements, and GDPR.
• Lead HR operations end to end across ThetaRay by designing, documenting, and continuously improving processes so they scale with the business.
• Own our HRIS and people data, ensuring data accuracy and reliable reporting that supports leadership decisions.
• Identify, build, and run AI agents and automation that remove manual admin and improve the employee experience.
• Drive clear, timely employee communications on policies, changes, and company initiatives.
• Partner with payroll and benefits providers in Spain to ensure accurate, compliant, on-time delivery.
• Own office management, vendors and suppliers management, welfare and activities to Madrid site (of around 50 people)

Requirements

• 3+ years of HR experience in a scaling software development company.
• Hands-on experience managing the full employee lifecycle, from onboarding to offboarding.
• Proven experience leading employee relations cases and terminations.
• In-depth knowledge of Spanish labour law and regulatory compliance, including employment contracts, collective agreements (convenios colectivos), equality plans and pay registers, working-time registration, harassment prevention protocols, occupational risk prevention, works council relations, and GDPR for employee data.
• Experience designing and improving HR processes and HR operations.
• Hands-on experience administering an HRIS and managing people data and HR reporting.
• Practical experience using AI tools (such as ChatGPT, Claude, or Microsoft Copilot) or automation to improve HR processes.
• Experience working in an international, multicultural company.
• Fluent English and Spanish, written and spoken.
• Experience in a tech, SaaS, or scale-up company (Advantage).
• Experience with modern HRIS systems (Advantage).
• Experience supporting HR in other European countries or the United States (Advantage).
• Bachelor’s degree in Human Resources, Law, Business Administration, or Psychology (Advantage).