IT Assistant

Key Responsibilities

• Deskside Support – Walk‑up and in‑person user assistance
  
• Meeting Rooms AV Testing – Conferencing and AV validation
  
• Live Meeting Support – Immediate onsite incident response
  
• Laptop Handover – Physical device issuance and setup
  
• Authenticator Setup – Onsite authenticator configuration
  
• Offboarding Collection – Asset retrieval from departing users
  
• Laptop Replacement and Troubleshooting – Faulty or lifecycle device swaps
  
• Software Installation – Manual onsite installs and updates
  
• Peripheral Support and Replacement – Desk equipment assistance and Onsite hardware swaps
  
• Printer Access and troubleshooting – Printer setup, card replacement, and onsite checkup
  
• Meeting Room Checks – Daily physical room inspections
  
• Vendor Coordination – Supervision of onsite vendors
  
• After‑Hours Support – Onsite support for planned works
  
• Asset Tracking – Physical inventory management
  
• Asset Disposal – Device handover and disposal support
  
• SOP Updates – Onsite process documentation
  

Required Skills & Experience

• Basic experience providing onsite / deskside support in a corporate or office environment
  
• Ability to perform laptop handover, setup, and replacement by following defined procedures
  
• Experience assisting users with login, authentication, and access issues with guidance or escalation
  

Soft Skills & Competencies

• Customer‑focused attitude with polite and clear face‑to‑face communication
  
• Ability to follow procedures and guidance accurately and consistently
  
• Dependable, punctual, and hands‑on with a service mindset
  

Skills

Microsoft PowerPoint, Microsoft Office, Microsoft Excel, Interpersonal Skills, Troubleshooting Laptop, Assets Recovery, Audio Conferencing, Data Entry, Adaptability, real-time support, hand-held devices, Help Desk Support, On-Site Installation, Authentication, Microsoft Word, It Services