Product Manager, Virtual Assistants Platform

Job Description

You can:

• Define and drive the strategy and roadmap for the virtual assistant platform
• Transform recurring customer needs into scalable product capabilities
• Design and improve customer journeys from demo to successful deployment
• Partner with engineering teams to evolve the platform and user experience
• Represent platform requirements in the development of TildeOpen, with a focus on quality, language support, and cost efficiency
• Define the right balance between standard product functionality and custom solutions
• Shape packaging, pricing, and go-to-market strategies together with sales teams
• Stay close to users and leverage product insights to drive decision-making

Requirements

• 3+ years of product management experience, ideally with B2B SaaS or platform products
• Experience with SaaS pricing, packaging, and subscription models
• Knowledge of conversational AI, large language models (LLMs), and AI-powered products
• The ability to navigate technical topics, collaborate effectively with engineering teams, and turn customer needs into scalable product solutions
• Sound judgment in prioritization, decision-making, and scope management
• Excellent written and verbal communication skills in English

Nice to have

• A background in software engineering, data science or solutions engineering
• Experience with no-code or low-code tools, templates or onboarding flows
• Experience with virtual assistant platforms, customer support software or contact centers
• Experience consolidating products or leading platform or customer migrations

Company offers

• Opportunity for growth
• Furthering knowledge through courses and training
• Mentors – the best professionals in the field
• Internal career development opportunities
• Your health
• Attractive health insurance
• Support for sporting activities
• Reimbursement of optical expenses
• Office with a large garden
• Near public transport stop
• There's always room for a car/bike on the premises
• Snacks and drinks
• Entertainment for all tastes
• Celebrating big and small events together
• Big Blandonis – a big summer event
• Table tennis enthusiast club and tournaments
• Support for families
• Extra holidays and flexible working hours
• Support in life's most important moments