Student Worker - Receptionist

POSITION SUMMARY

The Student Receptionist serves as a welcoming and professional first point of contact for The King's University, providing exceptional hospitality and customer service to students, employees, families, visitors, donors, alumni, ministry constituents, and guests.

This position is responsible for greeting and assisting visitors, answering incoming telephone calls, responding to general inquiries, and supporting daily front office operations. Additional responsibilities include providing general administrative support to University departments as assigned, with reception and visitor services remaining the primary priority.

As a representative of The King's University, the Student Receptionist is expected to demonstrate professionalism, reliability, discretion, and hospitality in every interaction.

RESPONSIBILITIES

The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties and responsibilities noted herein; however, this list represents examples only and is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

• Provide exceptional relational customer service by promptly answering incoming telephone calls, responding to general inquiries, and directing callers to appropriate University departments and personnel.

• Welcome and assist students, visitors, families, donors, alumni, ministry constituents, and guests in a professional, courteous, and hospitable manner.

• Provide routine information regarding University departments, programs, events, services, and procedures.

• Manage visitor check-in systems and assist with daily front office operations.

• Receive incoming packages and deliveries and promptly notify the appropriate departments or personnel of their arrival.

• Maintain familiarity with University information, resources, and services to appropriately direct callers and guests.

• Maintain a professional, welcoming, and orderly reception area, ensuring that personal conversations and social interactions do not interfere with front desk responsibilities or the experience of University visitors.

• Support campus safety, security, and emergency procedures in accordance with University policies and protocols.

• Demonstrate punctuality, attentiveness, and reliability in maintaining assigned front desk coverage.

• Provide general administrative and clerical assistance to University departments as assigned.

• Assist with document preparation, data entry, filing, copying, scanning, and other routine office tasks.

• Support departmental projects and operational needs as directed by the supervisor.

• Maintain confidentiality and exercise appropriate discretion when handling University information.

ORGANIZATIONAL & CULTURAL EXPECTATIONS

At The King's University, every employee is expected to actively support and advance the University's mission to integrate Biblical education and practical ministry to shape Spirit-formed individuals who follow Jesus, serve His Church, and are sent to impact the world, by living out our Christ-centered culture in daily work and relationships.

Employees are expected to operate in alignment with The King's Culture, demonstrated through the following shared expectations:

Spirit-Formed Leadership: Demonstrates a growing, authentic Christian faith marked by integrity, humility, teachability, discernment, and trustworthiness. Leads self and others in a manner that reflects Christ's character, embraces accountability, and pursues continual personal and spiritual growth.

Courageous Collaboration: Works effectively and respectfully with others across diverse backgrounds and perspectives. Communicates honestly, adapts to change, takes appropriate initiative, and contributes to unity through grace-filled relationships, thoughtful risk-taking, and a commitment to shared goals.

Gracious Service: Approaches work with humility, compassion, and excellence. Takes ownership of responsibilities, serves others with a Christ-like heart, manages time and resources responsibly, and consistently seeks to honor God through faithful stewardship and professional conduct.

All employees are expected to model these competencies in their interactions with students, colleagues, leadership, and external partners. These cultural expectations guide how we hire, develop, evaluate, and support our community as we work together to reflect Christ in all we do.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

Education

• Must be a currently enrolled student at The King's University.

Experience

• Previous customer service or administrative experience is helpful but not required.

• Familiarity with Microsoft Office and basic office technology preferred.

Skills and Abilities

• Demonstrates professionalism, courtesy, and a welcoming demeanor in interactions with others.

• Possesses strong verbal communication and interpersonal skills.

• Demonstrates reliability, punctuality, and attention to detail.

• Ability to interact comfortably and respectfully with a variety of University constituents.

• Ability to respond appropriately to inquiries and recognize when matters should be referred to other University personnel.

• Willingness to learn University procedures, systems, and resources.

• Ability to manage assigned tasks while remaining attentive to front desk responsibilities.

• Demonstrates discretion and the ability to maintain confidentiality.

• Ability to work collaboratively and receive direction from University staff.

Other

• Criminal Background Verification.

WORK SCHEDULE

This is a part-time student employment position with shifts scheduled during regular University operating hours, Monday through Friday, 8:00 AM to 5:00 PM.

Scheduled shifts will generally be 8:00 AM to 12:30 PM or 12:30 PM to 5:00 PM, based on University staffing needs and student availability.

MENTAL/PHYSICAL/ENVIRONMENTAL DEMANDS

• Largely sedentary role.

• Maintain emotional control under stress.

• Ability to type and effectively use technology.

• Daily listening, speaking, and written communication with people.