IT Helpdesk Support Specialist
Confirmed on the employer's own hiring board on Oct 14, 2026. First seen by Alion on Oct 6, 2026. TNS scores B on the Alion truth index.
An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence!
Overview
The Help Desk I technician will report to the Supervisor, APAC SAS and will be responsible for support of the TNS corporate workstation and environment. The Help Desk I technician will be responsible for specific areas that impact the user corporate IT environment, including Office365 help requests, Azure and Active Directory account support, software installations, security patches and updates for MacOS and Windows systems. In addition, ensure timely resolution of employee requests either through immediate resolution or escalation to appropriate support personnel.Responsibilities
Address and resolve employeeconcerns in a professional and timelymanner.
Tier 1 support of corporate Windows and Mac workstations & mobile devices
Corporate application support such as Outlook, Word, Excel,
Security support - DUO MFA, Windows BitLocker, Websense Web proxy & OS patching
Have a basic understanding ofemployee business workflow and mission critical applicationstack.
Assistwith testing of new and existing approved workstation applications.
Assistwith application installationsacrossall supported endpoint devices.
Document work by ensuringtickets arelogged for support request and note troubleshooting steps when escalating.
Shift coverage during the week - 24 x 5
Participate in rotation of on-call after hours and weekend support.
Qualifications
1+years' experiencewith corporate Windows and MacBooktroubleshooting
1+ years Windows administrative skill set, including Enterprise applications.
1+ years troubleshooting in the Windows environment.
Experience in a real-time corporate support environment.
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.