Business Development Manager (Forwarding)
Confirmed on the employer's own hiring board on Oct 18, 2026. First seen by Alion on Feb 9, 2026. Toll Group scores B on the Alion truth index.
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com
JOB SUMMARY
The Business Development Manager is responsible for the growth of freight forwarding account sales for his/her territory. This individual will be responsible for achieving sales quotas and goals that will be outlined by management.
PRIMARY DUTIES & RESPONSIBILITIES
Identifies new business opportunities through contact with prospective clients in the assigned market and for cross selling new services to existing clients.
Identifies market trends and competitive rate actions and communicates those trends to the product and management teams
Exercises proactive solution development by creating and maintaining a client lifecycle program for his/her top clients.
Builds a solid understanding of target customers/assigned account base (contact, commodities/ trade lanes, type of business, contract information/exceptions, and service requirements)
Assists and facilitates in the preparation of RFQ’s and bids
Identifies the competitive service strengths and weaknesses of the company and makes recommendations for continuous improvement initiatives
Provides weekly and monthly performance metrics to the sales administrator
Understands pricing and cost components associated with proposed solutions
Performs for other duties including: sales presentations, developing deliverables, coordinating implementation, creating and adding to existing marketing materials where appropriate
Enters new customer data and other sales data for clients into Toll CRM and maintains this information per company policy
Meets specific volume and revenue requirements for each product in the Toll portfolio as designated by the SVP, Sales
Manages time and sales territory to be able to reach the desired amount of sales calls (10) on a weekly basis ensuring maximum Toll exposure to the market
Ensures effective and timely responses to all sales leads/key correspondence within identified timelines
Manages expenses and other company assets in accordance with corporate guidelines
Complies with the Toll Global Forwarding Business Improvement Programme Quality, Risk and Human Resource Reference Manuals and the Toll Workplace Standards and Code of Conduct and the GF Employee Handbook
Performs other duties as assigned by management
Travel required (50% by car and 5% by air)
JOB REQUIREMENTS
Essential Minimum Qualifications
Bachelor’s Degree in Business or related field
Minimum of two to five (2-5) years’ experience in Sales/Business Development
Valid driver’s license required
Preferred Qualifications
Bachelor’s Degree in Business or related field
Minimum of two to five (2-5) years’ experience in Sales/Business Development
Experience with Global Forwarding operations and market intelligence
Energetic, with a positive attitude
Self-confident and willing to take responsibility
Strong communication skills
SKILLS ESSENTIAL TO THE JOB
Technical
Windows Operating System
MS Office Applications (Outlook, Word, Excel, and Access)
Working knowledge of Air & Ocean Freight operations, including the following:
Basic IATA Knowledge
FAA & TSA Regulations
Export Regulations / AES
Knowledge of FMC Compliance Requirements
Understanding of US Customs / Import Requirements
Value based solution selling incorporating Ocean/Air freight / Customs Brokerage / Warehousing & Distribution services highly preferred
Proven track record of consistently exceeding objectives and quotas
Knowledge of transportation and logistics industry required
Business
Demonstrated critical thinking, using logic and reasoning to identify strengths, weaknesses, opportunities and risks, and identifying alternative solutions or approaches
Proven ability to handle confidential information with discretion
Ability to multi-task and work independently
Time management skills
Human Relations
Self-motivated, with an ability to self-manage
Strong interpersonal/communication skills
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Canada and be prepared to undertake pre-employment checks including a criminal history check and medical.