Digital Service Manager

• Act as a key point of contact on ICT matters for business divisions to help them address their operational needs.
• Assist business users with feasibility studies /research / proof-of-concepts and conceptualize business solutions with the use of appropriate technology.
• Manage business divisions’ major business process planning and execution.
• Assist business divisions with the conceptualization and solutioning of their ICT project plans.
• Deliver timely and well-considered technical advice to business users, recommending solutions that are secure, government compliant(e.g. WCAG and IM8 standards), maintainable, and performant, and aligned with business objectives. 
• Manage status reporting of incidents, service requests, projects and other ICT matters at senior management meetings between INFOD and business divisions.
• Identify and promote technology use and advancement to help business divisions meet their goals or to improve existing work processes and productivity.
• Continually monitor technology trends and identify suitable new technologies that would be useful.
• Evaluate new technologies, including development of prototypes or proof-of concepts.
• Conduct technology sharing sessions.

Prerequisites:

• Degree or Diploma in Computer Science, Computer Engineering, Information Technology, or related disciplines.
• Minimum 3 - 10 years’ experience in designing, developing and optimizing business processes and service journeys to enhance business outcomes.
• Led a project team in conceptualizing and developing an ICT solution to address business problems.
• Good understanding of IRIN technologies
• Good written and verbal communication skills to pitch ideas and influence stakeholders.
• Knowledgeable of current technological trends in the industry.

Skills

Computer Engineering, Delivery of Business Solutions, Information Technology, Computer Science, Achieve Business Objectives, Status Reporting, Service Request Management, Lead Project Teams, Business Intelligence Project, Technology Integration, Good Written Communication Skills, Communicating With Business, Security Solutions, Business Process Management, Industry Knowledge, Research