Maintenance Team Lead

Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.

At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.

Role Overview

The Maintenance Team Lead is responsible for overseeing the maintenance operations of all Toters Fresh warehouses , ensuring they remain safe, functional, and operationally ready. The role manages preventive and corrective maintenance activities and supervises the maintenance team and external service providers.

Key Responsibilities

• Ensure timely response to and full responsiveness for all maintenance tickets, ensuring smooth Fresh operations and maximizing client satisfaction.
• Lead day to day preventive and corrective maintenance programs across all Fresh Warehouses.
• Supervise Maintenance Coordinators, Handymen, technicians, and external contractors.
• Ensure timely resolution of warehouse-related issues and breakdowns.
• Coordinate maintenance activities for electrical, HVAC, plumbing, civil, mechanical, and other facility systems.
• Establish maintenance schedules and ensure preventive maintenance plan is completed on time.
• Conduct regular warehouse inspections and identify potential maintenance requirements.
• Manage external maintenance contractors and service providers.
• Ensure maintenance works meet quality, safety, and compliance requirements.
• Track maintenance costs, recurring issues, and warehouse performance.
• Identify opportunities to reduce maintenance costs and improve warehouse reliability.
• Support warehouse upgrades, renovations, and improvement projects when required.
• Maintain accurate records of maintenance activities, equipment, warranties, and service contracts.
• Ensure warehouse are maintained in a condition that supports uninterrupted warehouse operations.
• Develop and implement a continuous process improvement plan to continuously enhance the quality and efficiency of the maintenance team’s services.

Requirements

• Bachelor’s degree in Civil Engineering, Electro-Mechanical Engineering, or related field.
• Experience in Facility Management, Building Maintenance, or Maintenance Operations.
• Experience managing maintenance teams and external contractors.
• Strong knowledge of building systems, MEP, HVAC, electrical, and general maintenance.
• Strong troubleshooting and problem-solving skills.
• Good organizational and team management capabilities.
• Experience in retail, commercial, warehousing, or multi-site environmentsis preferred.