Creator Support Specialist - Spanish - Kuala Lumpur

Qualifications

Qualifications:

• Proficiency in English (B2 or higher) and Spanish for verbal and written communication.
• Strong interpersonal and problem-solving skills.
• Experience managing Discord groups or similar online communities.
• Ability to work independently and as part of a team.
• Experience in game community management and UGC game operations.
• Knowledge of conflict resolution strategies to maintain a positive community.
• Familiarity with at least one UGC creation platform (e.g., Roblox Studio, Unreal Editor for Fortnite (UEFN), Minecraft Plugin & MOD, etc.)
• Experience in UGC project development, understanding workflows, and best practice

Technical Skills:

• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Responsibilities

(May perform other duties as requested that may not be specifically addressed in this document)

Overview of the Role:

• Respond promptly to inquiries from creators, utilizing FAQs and reference materials.
• Communicate effectively through various channels, including online Q&A sessions and documentation.
• Gather and document feedback from creators to enhance the overall support program
• Manage online communities, including Discord, and foster a positive environment
• Assign game development tasks to creators based on project schedules
• Clarify task requirements, track progress, and ensure timely delivery
• Collaborate with internal teams to implement improvements based on creator feedback
• Communicate with the creator to adjust based on internal feedback concerning the deliverables.