Creator Support Specialist (UGC) - Mandarin+ English- Kuala Lumpur

Overview

Creator Support Specialist’s responsibility is to provide high-quality assistance to Creators in a gaming and user-generated content (UGC) ecosystem. This role will be responsible for managing Creator inquiries, gathering feedback, coordinating content creation tasks, and ensuring a smooth operational experience for the community. This role requires strong communication skills, project coordination experience, and familiarity with UGC platforms.

Qualifications

• Proficiency in English (B2 or higher) for verbal and written communication

• Strong interpersonal and problem-solving skills

• Experience managing Discord groups or similar online communities

• Ability to work independently and as part of a team

Preferred Qualifications/Skills

• Experience in game community management and UGC game operations

• Knowledge of conflict resolution strategies to maintain a positive community

• Familiarity with at least one UGC creation platform (e.g., Roblox Studio, Unreal Editor for Fortnite (UEFN), Minecraft Plugin & MOD, etc.)

• Experience in UGC project development, understanding workflows, and best practices

Responsibilities

• Creator Support & Community Engagement

  • Respond promptly to inquiries from Creators, utilizing FAQs and reference materials
  • Communicate effectively through various channels, including online Q&A sessions and documentation
  • Gather and document feedback from creators to enhance the overall support program
  • Manage online communities, including Discord, and foster a positive environment

  Project Coordination & Task Management

  • Assign game development tasks to Creators based on project schedules
  • Clarify task requirements, track progress, and ensure timely delivery
  • Collaborate with internal teams to implement improvements based on Creator feedback
  • Communicate with the Creator to adjust based on internal feedback concerning the deliverables