IT and Support Desktop Engineer

Overview

Ensuring that Teleperformance IT support procedures are followed. 1st line IT support, answering helpdesk calls and allocating resources. Supporting Windows 10 endpoints and Microsoft Office 365. Laptop maintenance, OS imaging & rebuilding. Deploying Anti-virus software to endpoints. Deliver all assigned project tasks within the agreed timescale. Ensuring documentation and configurations are up to date

Qualifications

Previous experience in supporting Windows 10, Microsoft Office 365, Windows systems, Laptop OS installation and maintenance

Experience of PC & Laptop Hardware maintenance

Proficient in Microsoft Office and Microsoft Teams

Understanding of Avaya, Helpdesk, Citrix, Server and other technical toolsets

Experience supporting Windows 10, Windows 7, Stratodesk and Citrix environments

Have strong problem and decision-making skills to effectively diagnose technical issues within their remit and identify the right SMEs to support resolution of issues

Responsibilities

Skills & Competencies Required:

Emotional Intelligence

Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of action

Listens actively to the (emotional) needs of your team members, strives to understand them and acts appropriately to build positive relationships.

Entrepreneurship

Visionary leadership often requires taking initiative, managing risks, and driving innovation.

Communication

Clear, persuasive, and empathetic communication is a cornerstone of effective leadership.

Collaboration

Effective interpersonal skills are essential for teamwork and building strong professional relationships.

Open-Mindedness

Being receptive to different perspectives helps in building meaningful relationships.

Solution Orientation

Problem-solving is the process of analyzing an issue, finding its causes, and figuring at the best way to fix it.

Solution orientation is the mindset of focusing on solutions instead of just the problem.

They work together because:

Problem-solving helps understand the issue.

Solution orientation keeps to things positive and action-focused instead of getting stuck on obstacles.

Together, they ensure both analysis and action to fix problems efficiently

Process Excellence

Achievement-oriented individuals strive for efficiency and effectiveness in their work.

Critical Thinking

They analyze situations to overcome obstacles and achieve results