Call Centre/Control Centre Learnership

Introduction

Tracker Connect is offering an exciting development opportunity for unemployed South African youth who are passionate about customer service and professional growth. Successful candidates will be placed within our Customer Experience and 24-Hour Critical Services Control Centres, where they will gain valuable workplace exposure and practical experience in customer engagement, communication, sales support, problem-solving and business systems. This programme is designed to equip participants with the skills, knowledge, and workplace experience required to enhance future employability and career development opportunities.

Job description

Key Outputs:

This learning intervention is a full qualification which consists of structured unit standard-based learning combined with practical/workplace experience which totals to 132 credits. After having completed the qualification the young people will be equipped with the following competencies:

• Providing effective first-contact and one-stop customer resolution.
• Capturing and updating customer information.
• Delivering excellent customer service.
• Handling customer queries and electronic communication.
• Developing knowledge of Tracker products, services and systems.
• Upselling and cross-selling relevant products and services.
• Understanding invoices, adjustments, advance payments, credit notes and payment allocations.
• Supporting data integrity initiatives.
• Contracting and scheduling.
• Developing problem-solving and customer relationship management skills.

Minimum requirements

• Be a South African citizen in possession of a valid South African ID.
• Ages between 18 and 35 with no Criminal Record
• Be currently unemployed
• Not studying fulltime and no previous formal work experience
• Have basic computer literacy.

Qualification:

• Matric
• Minimum Level 4 English and a pass in mathematics/mathematics literacy

Competencies Required:

We are looking for candidates who demonstrate:

• A passion for customer service.
• A professional and positive attitude.
• Excellent communication and interpersonal skills.
• Customer focus.
• Attention to detail.
• Willingness and ability to learn.
• Adaptability and resilience.
• Problem-solving ability.
• Teamwork and collaboration.
• Ability to work in a multi-skilled and fast-paced environment.

Please note, preference will be given to applicants from designated groups in line with Tracker’s policies.

If you are not contacted within 4 weeks, consider your application unsuccessful.

Benefits

No additional benefits are applicable for the duration of the programme.

A minimal stipend will be offered as remuneration to compensate for basic expenses during the course of the Learnership which is for the duration of 12 months.