French-Speaking Customer Success Specialist
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Location
Remote (Hungary)
Employment
Full-Time
Overview
Company
Impact
Profile match
Transcosmos (UK/Europe) is a business process outsourcing (BPO), customer experience (CX), and IT service desk provider that helps enterprises optimize operational support. The company delivers multilingual contact center operations, IT infrastructure management, back-office automation, and digital marketing support powered by intelligent customer analytics. Serving global enterprises across retail, automotive, and technology sectors, it enables clients to streamline international customer engagement, improve service efficiency, and execute digital commerce initiatives.
Passionate about customer success and growth? Join our international team and help clients maximize the value of our solutions!
Please note that although this is a remote position, the work must be performed within Hungary!
What You’ll Do
- Build strong customer relationships and drive success
- Handling customer support through phone and email channels, responding to general inquiries as well as questions related to contracts and invoices.
- Supporting customers and local teams with contract administration and invoice-related tasks, along with related customer service activities.
- Conduct proactive outreach campaigns.
Requirements
What You Bring
· Strong communication skills in English (B2) and French (C1)
- Experience in Customer Success, Account Management, or BPO
- Customer-focused mindset with excellent communication skills
- Proactive, organized, and tech-savvy (SAP/Salesforce is a plus)
Benefits
At Transcosmos, you’ll find a supportive team environment with real opportunities to grow.
- Paid training
- Competitive salary
- Cafeteria benefits
- Medicover
Please note that although this is a remote position, the work must be performed within Hungary!
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