IT Technical Support Analyst

Are you passionate about tech and driven by solving problems? Do you enjoy helping others get the most out of their technology? If so, we want you to join our dynamic I.T support team at TCIS!

What You'll Do

• Deliver excellent IT support to end users across phone, in-person, and online channels, ensuring a smooth and positive user experience.
• Troubleshoot and resolve hardware, software, and system issues efficiently, keeping incidents on track and meeting agreed SLAs.
• Keep IT services running smoothly through system monitoring, routine maintenance, audits, and effective management of support queues and shared resources.

Requirements

What You Bring

• Solid understanding of I.T systems and infrastructure;
• Experience with ticketing/logging systems;
• Excellent skills covering IT areas such as: VoIP, Networking, VPN, RDP, Lan Protocols (TCP/IP), Patching, etc...;
• Proven experience with operating systems: Microsoft O/S, iOS, MacOS, Linux

Languages:

• Fluent English

Benefits

Why join us?

Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.

• Competitive salary
• Cafeteria
• Team building and free time activities
• Modern office environment in Budapest
• Medicover

Send us your CV and join the Transcosmos family!