Spanish - Speaking Technical Support Analyst
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Location
In office (Debrecen)
Overview
Company
Impact
Profile match
Transcosmos (UK/Europe) is a business process outsourcing (BPO), customer experience (CX), and IT service desk provider that helps enterprises optimize operational support. The company delivers multilingual contact center operations, IT infrastructure management, back-office automation, and digital marketing support powered by intelligent customer analytics. Serving global enterprises across retail, automotive, and technology sectors, it enables clients to streamline international customer engagement, improve service efficiency, and execute digital commerce initiatives.
Spanish-Speaking Technical Support Analyst
Smart Mobility Industry | Debrecen | On-site
Are you fluent in Spanish and English and interested in technology?
Join our international team supporting one of the world's leading smart mobility brands, helping customers use innovative products including electric scooters, mobile applications, and connected devices.
As a Technical Support Analyst, you'll assist Spanish-speaking customers via phone, chat, and email while working in a modern international environment in Debrecen.
What you'll do
- Provide customer support in Spanish and English via phone, chat, and email.
- Troubleshoot issues related to mobile applications, Bluetooth connectivity, and smart devices.
- Guide customers through product features and functionalities.
- Escalate complex technical cases when needed.
- Take ownership of customer cases from first contact to resolution.
- Maintain accurate documentation and follow internal processes.
Requirements
What we're looking for
- Fluent Spanish (C1) and confident English (B2) communication skills.
- Customer-focused mindset and strong communication skills.
- Interest in technology and problem-solving.
- Previous customer service experience is an advantage, but not required.
- Ability to work on-site in Debrecen.
- Valid Hungarian work permit if applicable.
Benefits
What we offer
- Competitive salary package.
- Monthly cafeteria benefit.
- Private health insurance.
- Performance-based bonus opportunities.
- Comprehensive training and onboarding program.
- International and supportive working environment.
- Opportunity to work with innovative smart mobility products used worldwide.
Location: Debrecen, Hungary
Working hours: Monday-Friday, 09:00-18:00
Work model: Full on-site
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