Dutch - Speaking Technical Support Analyst
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Location
In office (Debrecen)
Overview
Company
Impact
Profile match
Transcosmos (UK/Europe) is a business process outsourcing (BPO), customer experience (CX), and IT service desk provider that helps enterprises optimize operational support. The company delivers multilingual contact center operations, IT infrastructure management, back-office automation, and digital marketing support powered by intelligent customer analytics. Serving global enterprises across retail, automotive, and technology sectors, it enables clients to streamline international customer engagement, improve service efficiency, and execute digital commerce initiatives.
Dutch-Speaking Technical Support Analyst
Smart Mobility Industry | Debrecen OR Budapest | On-site
Are you fluent in Dutch and interested in technology?
Join our international team supporting one of the world's leading smart mobility brands, helping customers use innovative products including electric scooters, mobile applications, and connected devices.
As a Technical Support Analyst, you'll assist Dutch-speaking customers via phone, chat, and email while working in a modern international environment in Debrecen OR Budapest.
- Location: Debrecen/ Budapest
- Working Hours: Monday-Friday, 09:00-18:00
- Employment Type: Full-time (40 hours/week)
What you'll do
- Provide customer support in Dutch and English via phone, chat, and email.
- Troubleshoot issues related to mobile applications, Bluetooth connectivity, and smart devices.
- Guide customers through product features and functionalities.
- Escalate complex technical cases when needed.
- Take ownership of customer cases from first contact to resolution.
- Maintain accurate documentation and follow internal processes.
Requirements
What we're looking for
- Fluent Dutch (C1) and confident English (B2) communication skills.
- Customer-focused mindset and strong communication skills.
- Interest in technology and problem-solving.
- Previous customer service experience is an advantage, but not required.
- Ability to work on-site in Debrecen OR Budapest.
- Valid Hungarian work permit if applicable.
Benefits
What we offer
- Competitive salary package.
- Monthly cafeteria benefit.
- Private health insurance.
- Performance-based bonus opportunities.
- Comprehensive training and onboarding program.
- International and supportive working environment.
- Opportunity to work with innovative smart mobility products used worldwide.
Please note: A valid EU work permit or existing work authorization in Hungary is required for this position.
Ready to support the future of smart mobility? Apply now and join our team!
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