German-Speaking Customer Logistics Specialist

Transcosmos • German: C1 • English: B2 • 3 months ago
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In office (Budapest)
Overview
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Transcosmos

Transcosmos (UK/Europe) is a business process outsourcing (BPO), customer experience (CX), and IT service desk provider that helps enterprises optimize operational support. The company delivers multilingual contact center operations, IT infrastructure management, back-office automation, and digital marketing support powered by intelligent customer analytics. Serving global enterprises across retail, automotive, and technology sectors, it enables clients to streamline international customer engagement, improve service efficiency, and execute digital commerce initiatives.
transcosmos.co.uk • Debrecen • Budapest • Software • Customer Relationship Management (CRM) • Information Technology • Professional Services

As a Customer Logistics Support Specialist, you'll play an essential role in helping customers throughout their delivery journey. This is more than a traditional customer service role - you'll gain exposure to the fast-paced world of logistics and supply chain operations while working closely with transport, warehouse, and delivery teams.

What You’ll Do

  • Provide customer support for shipment and delivery enquiries via phone, email, and chat
  • Track parcels, investigate delivery issues, and coordinate resolutions with operational teams
  • Manage customer cases, delivery amendments, and records while ensuring timely, professional service

Requirements

What You Bring

  • Strong communication skills in English (B2) and German (C1)
  • Customer-focused mindset with excellent communication skills
  • Proactive, organized, and tech-savvy

Benefits

At Transcosmos, you’ll find a supportive team environment with real opportunities to grow.

    • Paid training
    • Competitive salary
    • Cafeteria benefits
    • Medicover
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