Technical Team Leader - Budapest
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Salary
≈ $38k – $108k per year (Estimated)
Location
In office (Budapest)
Seniority
Staff
Overview
Company
Impact
Profile match
Transcosmos (UK/Europe) is a business process outsourcing (BPO), customer experience (CX), and IT service desk provider that helps enterprises optimize operational support. The company delivers multilingual contact center operations, IT infrastructure management, back-office automation, and digital marketing support powered by intelligent customer analytics. Serving global enterprises across retail, automotive, and technology sectors, it enables clients to streamline international customer engagement, improve service efficiency, and execute digital commerce initiatives.
Are you an experienced Technical Support professional with a passion for leading people? We're looking for a Technical Team Leader to inspire, coach, and develop a team of technical specialists while ensuring exceptional service delivery for our customers.
What you'll do
- Lead, mentor, and support a team of Technical Support professionals
- Drive team performance through regular coaching and feedback
- Deliver technical training and share best practices
- Monitor service quality and identify opportunities for continuous improvement
- Facilitate team meetings and encourage collaboration
- Build strong relationships with customers and internal stakeholders
Technical details
- Location: Budapest, Váci út 1-3., DBH Flex, B building 3rd floor, 1062 (Hungary)
- Working hours: 08:30 - 17:00 or 09:00 - 18:00
- Employment type: Full time, 40 hours/week
Requirements
What we're looking for
- Proven experience in the BPO (Business Process Outsourcing) field and in team management
- Strong English communication skills (written and spoken)
- Experience with ticketing systems and Microsoft Office
- Excellent coaching, organizational, and problem-solving skills
- A proactive, customer-focused mindset with the ability to motivate others
Why join us?
- Take the next step in your leadership career
- Work with a supportive, collaborative team
- Make a real impact on service quality and team development
- Grow in an international and dynamic environment
Benefits
- Competitive salary and cafeteria benefit package (SZEP Card)
- Medical Coverage - Private health insurance package - MediCare
- Paid training to equip you with everything you need
- A stable, full-time role in our modern Budapest office
- A fun, multicultural team that values your input
- Ongoing growth and development in a dynamic BPO environment
Ready to lead, inspire, and make a difference? We'd love to hear from you!
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