Product Operations Manager

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Team Overview

This role reports into the Managing Director - Consumer Interactive. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

• Own the end-to-end onboarding and implementation process for all Monevo UK clients, supporting timely partner launches, revenue growth, client satisfaction, and operational efficiency.

• Act as the primary delivery lead between clients and internal stakeholders, coordinating activity across Commercial, Product, Technology, Operations, and Client teams.

• Develop and maintain clear implementation plans, delivery milestones, responsibilities, dependencies, and success measures for each client onboarding.

• Build credible relationships with clients and internal stakeholders, communicating implementation progress, decisions, risks, issues, and required actions clearly.

• Identify and remove implementation barriers, proactively resolving or escalating issues to protect launch dates and maintain a high-quality client experience.

• Coordinate multiple concurrent onboarding and implementation activities, balancing priorities and maintaining attention to detail in a fast-paced environment.

• Monitor onboarding performance and produce accurate management information, operational reports, and performance metrics to support effective decision-making.

• Identify and implement process improvements that reduce implementation delays, strengthen delivery consistency, and improve the scalability of Monevo’s onboarding model.

• Provide direct line management, support, and direction to one Product Operations Analyst, promoting effective delivery and clear accountability.

• Partner with the wider Monevo UK team to strengthen operational capability and support the business as its client portfolio and implementation requirements grow.

Required Knowledge And Experiences

• Proven experience managing client onboarding, implementation, delivery, or operational processes within a technology, fintech, or financial-services environment, enabling effective ownership of complex partner launches.

• Experience coordinating complex activities across cross-functional teams, with the ability to build credibility, influence stakeholders, and communicate effectively at multiple organizational levels.

• Demonstrated organizational and planning capability, including the ability to manage multiple priorities independently while maintaining attention to detail and delivering high-quality client outcomes.

• Strong analytical and problem-solving skills, with a proactive approach to identifying implementation barriers, evaluating options, resolving issues, and improving operational processes.

• Experience producing reports, management information, and operational performance metrics that provide stakeholders with clear visibility of implementation progress and delivery performance.

Required Technical Skills

• Ability to create and maintain structured client-onboarding plans, implementation schedules, delivery milestones, dependency records, issue logs, operational reports, and performance metrics.

• Ability to interpret delivery data and management information to identify risks, monitor implementation progress, and support informed operational decision-making.

• Strong presentation and written-communication capability, including the ability to communicate complex implementation information clearly to clients, senior stakeholders, and cross-functional teams.

We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in:

• Working within fintech, financial services, credit marketplaces, digital lending, credit bureau, or consumer-lending environments.

• Understanding affiliate marketing, lead generation, customer eligibility, or credit-decisioning ecosystems.

• Delivering Software as a Service (SaaS), Application Programming Interface (API), or other platform-based client implementations.

• Applying Agile delivery methodologies and product operating models within cross-functional delivery environments.

• Identifying and implementing process improvements that increase onboarding efficiency, delivery consistency, and operational scalability.

What’s in it for you?

At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days annual leave and bank holidays (increasing with service)
• Global paid wellness days off and a bonus day off to celebrate your birthday
• A generous contributory pension scheme and access to the TransUnion Employee Stock Purchase Plan
• Private health care and a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion - a place to grow:

If there’s something on the list of essential or desirable skills that you can’t quite tick off, don’t let that stop you from applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.

Flexibility at TU:

We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:

At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting [email protected].

Interview & Hiring Process:

Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview, your recruiter will inform you of this.

We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL, our talent team will contact you directly should we require any assistance.

Find out more about Life At TU UK:

https://twitter.com/TransUnionUK

https://www.linkedin.com/company/transunion/life/

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good - you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Manager I, Business Operations