Senior Director, Developer Experience

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Team Overview

The Architecture team enables developers across TransUnion to make sound, scalable architecture decisions that support secure, reliable, and efficient software delivery. The team connects architecture direction with the practical tools, workflows, and engineering practices used by teams across regions and products. This role will report reports to the SVP, Solutions Architecture and will establish and lead the enterprise Engineering Effectiveness function within the broader Architecture organization. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Role Overview and Core Responsibilities

• Build and lead the enterprise Engineering Effectiveness function, establishing a small senior nucleus team and expanding it as measurable organizational leverage is demonstrated.
• Own the developer experience as one connected system across local development, source control, build, continuous integration and continuous delivery (CI/CD), testing, release, observability, and supporting tooling.
• Assess engineering practices across the organization, identify gaps between intended and actual workflows, and address recurring sources of friction through root-cause analysis and systemic solutions.
• Partner directly with engineering, architecture, product, quality assurance (QA), DevOps, security, infrastructure, and engineering management teams across regions to ground priorities in how work is actually performed.
• Study high-performing and struggling teams to determine which practices, tools, and operating conditions can be scaled, and what structural changes are needed to make enterprise expectations achievable.
• Evaluate existing standards, mandates, metrics, reporting obligations, and tool investments; reduce collection effort, improve decision value, or recommend elimination when costs exceed realized benefits.
• Own the practical evaluation and adoption of AI-assisted software development by running production-representative proofs of concept and scaling only those tools and use cases that demonstrate measurable engineering value.
• Validate proposed tools and practices through working prototypes and real-world pilots before broader adoption, while partnering with architecture, security, compliance, and infrastructure to meet enterprise requirements.
• Define decision-linked engineering-effectiveness measures and maintain a prioritized roadmap that improves commit-to-production cycle time, automation, release confidence, tool adoption, and return on engineering investment.
• Communicate findings and results to senior and executive stakeholders, chair recurring engineering-effectiveness reviews and monthly business reviews, and empower teams through clear decision frameworks, delegation, and accountability.

Required Knowledge and Experiences

• Demonstrated senior engineering leadership experience building or leading developer experience, platform engineering, engineering productivity, or engineering effectiveness capabilities in a large, complex organization.
• Deep knowledge of modern software delivery practices and the software development life cycle (SDLC), with the ability to connect architecture, development, testing, deployment, observability, and operations into an end-to-end system.
• Experience diagnosing systemic engineering constraints, using quantitative and qualitative evidence to prioritize investments, and demonstrating measurable improvements in delivery speed, reliability, quality, or engineering capacity.
• Experience leading cross-functional, enterprise-scale change across engineering, product, QA, DevOps, security, infrastructure, compliance, and architecture teams in a global operating environment.
• Hands-on technical credibility, including experience developing prototypes, evaluating tools, leading pilots, and translating technical findings into recommendations for senior and executive stakeholders.

Required Technical Skills

• Expertise across developer toolchains, including source control, build systems, CI/CD, automated testing, release management, and observability.
• Ability to design and implement automation, prototypes, and platform or developer-tooling solutions using production-representative engineering environments.
• Experience defining and applying engineering-effectiveness measures, such as cycle time, deployment and release quality, defect and rollback rates, adoption, and realized tool value.
• Practical experience evaluating AI-assisted development models and tools through controlled proofs of concept, usage evidence, and measurable engineering outcomes.

We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in:

• Experience standing up a new enterprise capability or center of excellence and scaling it based on demonstrated value.
• Experience in a regulated, security-conscious, or data-intensive enterprise environment.
• Experience leading globally distributed technical teams and influencing across regions without relying solely on direct authority.
• Experience rationalizing enterprise technology portfolios, including improving adoption, renegotiating scope, consolidating tools, or retiring investments that no longer deliver sufficient value.

Benefits that support every part of your life:

At TransUnion, we design benefits to help you feel well, do well, and plan well-from day one.

For Your Health: Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax-advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection: We’ve got your back with company-paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short- and long-term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family: From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.

For Your Future: Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long-term care insurance to plan confidently.

For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional well-being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected].

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

Pay Scale Information:

The U.S. base salary range for this position is $187,500.00 - $312,500 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good - you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Sr Director, Applications Development

Company:

TransUnion LLC