Specialist III, Sales Support Operations

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Team Overview

Strong internal cross-functional coordination for efficient and effective customer issues handling within set SLA’s. Support demand generation, thought leadership, brand visibility, and ecosystem engagement across East Africa

Scan and coordinate intel that helps in identifying emerging opportunities, anticipate threats, and undertake relevant interventions .Accelerate adoption (indirect) and partnership development for consumer-interactive products - Nipashe, Menyesha. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Sales Operations

•CPI pricing coordination

•Contract repository & renewal tracking

•Billing coordination

Sales Enablement

•Internal training coordination

•Client training logistics

•New solutions collaterals and ongoing

Tender & RFP Support

•Tender opportunity identification

•Bid documentation repository

•Submission coordination

Client Success Coordination

Communication ,escalations &onboarding

•B2B support mailbox management

•Ticket lifecycle management (service request, onboarding issue, etc)

Downtime notifications, system updates

•Partner, client onboarding coordination

Client Success Tracker Management

·Product enhancement requests

·Integration activities

·Data quality issues

·Technical support issues

Marketing activities

Campaigns and Events execution

·Campaign planning and execution

·Marketing mailbox management

·Event calendar management

·Venue and travel logistics

·Post event debriefs management

·Event lead tracking

Market and Competitor Intel and Tracking

•Industry Intelligence- New fintechs, new DCPs licensed, M&A activity

•Competitive Intelligence- Competitor battlecards (product wise) ,Product launches, Pricing insights, Strategic partnerships, Market announcements

Credit Market Intelligence-Credit market status, lending growth, NPL trends ,EA financial inclusion stats

Consumer Interactive

•Product Oversight - support coordination, issue escalation management

•Client/ partnership Enablement

Required Knowledge And Experiences

Relevant experience in sales operations and strong coordination between commercial and technical teams.

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company’s Employment Equity plan and targets.

If you do not hear from TransUnion within three weeks of applying, please consider your application unsuccessful.

TransUnion Overview:

At TransUnion, our Workforce for Good is built on purpose, impact, and opportunity. We empower our people to grow, innovate, and make a meaningful difference for our communities and customers all while being supported to thrive both professionally and personally. With a strong focus on flexibility, wellbeing, and collaboration, you’ll work with exceptional people across the globe, pioneering products, and cutting-edge technology that truly matters.

At TransUnion Africa, you’ll join a purpose-driven organisation that invests in its people through competitive rewards, comprehensive benefits, and meaningful career development. We offer permanent work-from-home flexibility, wellbeing support for you and your family, and access to global exposure and accredited learning so you can grow your career while maintaining balance.

TransUnion Job Title

Specialist III, Sales Support