Organizational Development Operations Specialist

Responsibilities

• As part of the Future of Work (FOW) initiative, regularly tracking, reporting, and analyzing the team’s office attendance and reservation data, and deriving forward-looking insights,
• Ability to work quickly and in an action- and insight-driven manner with large datasets. Ability to create complex formulas in Excel/Gsheet, perform analyses, and interpret data,
• Thorough understanding of the systems and infrastructure details used in the process, expertise and agility in using tools,
• Regularly tracking FOW KPIs, coordinating with internal teams on risky issues or matters requiring action,
• Analyzing issues raised in tickets, following up on necessary actions, and ensuring processes run smoothly,
• Maintaining strong communication with different teams to track work and, when necessary, proactively driving the process forward to ensure actions are completed,
• Identifying opportunities for improving and automating operational processes and implementing them in collaboration with relevant teams.

Expected Qualifications

• Preferably a graduate of a department such as Mathematics, Engineering, or Economics,
• With at least 1 year of experience,
• Proficient in English at an advanced level and able to use it actively,
• Hardworking, highly resilient, and strong at following through on tasks,
• Able to establish strong cause-and-effect relationships, an analytical thinker with strong problem-solving skills,
• Strong in data analysis and reporting, with a knack for working with large datasets and deriving insights from data,
• 1-2 years of experience in HR, particularly in data, process design, and systems thinking, is preferred.