Assistant Manager/Deputy Manager, NOC

Lead 24×7 NOC operations, backbone and core network monitoring, major incident management, RCA, team leadership, vendor coordination, network performance optimization, capacity planning, and continuous service improvement.

• Lead and manage 24×7 NOC operations to ensure maximum network availability and SLA compliance.

• Monitor and maintain ISP backbone, core, edge, FTTH, GPON/EPON, and enterprise networks.

• Lead major incident management, troubleshooting, and Root Cause Analysis (RCA).

• Manage NOC engineers, Team Leads, and Branch Office teams, including shift planning and performance evaluation.

• Act as the final escalation point for critical network incidents.

• Coordinate with Core Network, Transmission, System, Security, upstream providers, IXs, and vendors.

• Oversee network monitoring using LibreNMS, Zabbix, Cacti, SmokePing, and related tools.

• Ensure timely execution of maintenance and emergency activities.

• Monitor network performance, capacity, latency, and packet loss, implementing proactive improvements.

• Maintain network documentation, SOPs, incident reports, and operational KPIs.

• Drive process improvements and mentor team members through technical guidance and training.

• Any other task assigned by the supervisor related to NOC.

• Bachelor of Science (BSc) in Computer Science, Electrical & Electronic Engineering, Information Technology

• At least 10 years
• The applicants should have experience in the following business area(s): ISP, Telecommunication

• Age 35 to 55 years

Experience

• At least 10 years of experience in ISP or carrier-grade network operations.
• At least 3 years of experience leading NOC or Network Operations teams.

Technical Skills & Expertise required:

• Strong knowledge of BGP, OSPF, MPLS, VXLAN, VRF, IPv6, and QoS.
• Hands-on experience with Cisco, Juniper, Huawei, and MikroTik.
• Experience with GPON/EPON, FTTH, network monitoring, and DDoS mitigation.
• Knowledge of IRR, RPKI, traffic engineering, and capacity planning.
• Strong troubleshooting skills in large-scale ISP environments.

Benefits are applicable as per the organization`s policy

• Employment status: Full Time
• Workplace: Work at office
• Salary: Negotiable
• Job location: Dhaka