Member Services Coordinator

As a Member Services Coordinator at the Findlay Community Hub, you will help create an exceptional experience for every member and guest who walks through our doors. Serving as a key connection point between members, staff, and programs, you will support daily operations, coordinate member services activities, assist with enrollment and engagement initiatives, and help ensure a welcoming, organized, and community-focused environment. This role is perfect for someone who enjoys building relationships, solving problems, and making a positive impact through outstanding customer service. If you are passionate about fostering connections, promoting wellness, and helping create a vibrant space where individuals and families can learn, grow, and thrive, you'll find purpose and opportunity at the Findlay Community Hub.

Location: 1811 Vine Street, Cincinnati, OH 45202

Schedule: Full time

Incentives & Benefits:

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

*PRN positions not eligible for TriHealth benefits

https://careers.trihealth.com/what-we-offer/benefits

Minimum Job Requirements:

1 year post High School Education in General Studies

Equivalent experience accepted in lieu of degree

Cash register experience

Computer application skills

Customer service

Up to 1 year experience Customer Service

• Job Overview:

This position is responsible for managing the front desk operations, facility conceirge with focus on new member onboarding, supporting membership sales, and part of the facility Manager on Duty rotation. Front desk operations to include: team member oversight, scheduling, customer experience, point of sale, and all other aspects of serving customers at the front desk. Within facility concierge, coordinator will meet with all members to find the best programs and services to meet their needs, ensuring the have the opportunity to meet their goals. Support of membership sales in the form of tours, walk-ins, etc, when membership team is unable to handle. Manager on Duty rotation to include average one night shift every other week, one weekend shift per month, and holiday coverage as needed.

Job Responsibilities:

Working Conditions:

Climbing - Occasionally

Continuous Learning - Frequently

Hearing: Conversation - Consistently

Hearing: Other Sounds - Frequently

Interpersonal Communication - Consistently

Kneeling - Rarely

Lifting <10>

Lifting 50+ Lbs - Rarely

Lifting 11-50 Lbs - Occasionally

Pulling - Frequently

Pushing - Frequently

Reaching - Consistently

Reading - Frequently

Sitting - Occasionally

Standing - Consistently

Stooping - Occasionally

Talking - Consistently

Thinking/Reasoning - Frequently

Use of Hands - Consistently

Color Vision - Frequently

Visual Acuity: Far - Frequently

Visual Acuity: Near - Consistently

Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community