Practice Administrator I- MSK

*** Practice Administrator I- Musculoskeletal Disease- TriHealth Physician Practices***

Are you a strategic healthcare leader who thrives on improving operations, developing high-performing teams, and driving exceptional patient experiences? As a Practice Administrator I with TriHealth's Musculoskeletal team, you'll lead multiple specialty practice locations, partner closely with clinical leaders, and influence the future of orthopedic and musculoskeletal care. This role includes specialties of Podiatry, Physical Medicine and Rehabilitation, Pain and Spine and our Orthopedic and Spine Institute. This is an opportunity to make a broad impact-empowering clinical supervisors, advancing operational excellence, and helping deliver outstanding care while supporting TriHealth's mission to improve the health of the communities we serve.

We offer career growth opportunities, a comprehensive benefits package, and competitive pay based on level of education and experience.

Apply today and grow your career with a team that truly values you.

Location:

• Corporate Office is 4750 Wesley Ave but this role requires travel to all MSK sites

• Primarily supports our Northern Cincinnati Region

Work Schedule:

• Full-Time (80 hours bi-weekly)

• No Holidays!

Incentives & Benefits:

In addition to a comprehensive benefits package-including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement-this role offers competitive pay based on education level and experience. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Requirements:

Bachelor's Degree in Business

Healthcare Administration or related field

Equivalent experience accepted in lieu of degree

Must be proficient with computers

Excellent interpersonal skills

Excellent customer service skills including telephone etiquette

Must be flexible and adaptive to a changing environment

Experience working within an EMR such as Epic

4-5 years experience Professional Business

Job Overview:

The Practice Administrator (PA) is accountable for the administration of new and existing practice locations within a pod of TriHealth Physician Practices (TPP) which may include collaboration with a dyad role, Associate/Medical Director. The PA assists, facilitates, coordinates, and oversees operations for practices, practice managers, provides data for analysis of business growth and works on special projects as directed. They promote innovative and "best" practice operations to maximize the performance of multiple locations. This position collaborates with TPP/TriHealth leadership and TPP specialty departments leadership to ensure constant and consistent improvements are happening in the health and well-being of our patients through standardized practices, systems, safety, policies / procedures and assists in the implementation of the strategic plan. This individual understands the need to achieve overall TPP goals and objectives through the use of research, national benchmarking and performance improvement. They understand the needs of TriHealth and support the mission, vision, values, and Trihealth Way of leading and managing the organization.

Job Responsibilities:

Operations Management: Provides operational oversight and direction to the Practice Managers. Regularly visible at the practice sites to ensures processes and activities are performed in accordance with policies and procedures in a professional, consisten

Business Growth and Development: Actively participates with one up and TriHealth leadership in strategic planning initiatives. This includes development of budget, consistently monitoring expenses and revenue, and providing directions when adjustments are

Relationship/Culture: Assures the implementation of corporate and specialty/department specific models of care, systems, policies, and cultural norms that deliver superior patient care and support the recruitment and retention of team members. Supervises

Interdisciplinary Collaboration: Communication throughout practices, peer groups, other management, providers and team members. Creates an open communication pathway for all to access. Willingness to be questioned as team members look for information on a

Provider Engagement: Supports coordination of provider onboarding processes. Becomes familiar with Medical staff requirements, practice start up processes, payer credentialing requirements including state license, DEA, CME, EPIC training templates, and p

Quality/Safety/Satisfaction: Collaborates with one up, Associate Medical Director, and/or Physician Champion, and managers to set goals, develop/implement initiatives, and systems that improve quality of care and patient safety. Ensures compliance with st

Regulation: Demonstrates knowledge of regulatory standards and assures departmental compliance, payer needs, TH Compliance with billing and coding, TH Policies. (e.g. CMS, HIPAA, ODH, OSHA). Assures compliance with the Ohio Board of Nursing and other Stat

Other Job-Related Information:

Above Indirect FTE's should be 40-99. Primary Care + OB PA's have offices managed by manager level personnel. Other specialties PA's may not have managers directly reporting to them. Both types of PA's have daily accountability of work flow for 15-50 physicians and APP's, and 7-9 offices (if PCP/OB), 10+ sites (if specilties). Must be proficient with computers, have excellent interpersonal and customer service skills, including telephone etiquette.

Must be flexible and adaptive to a changing environment.

Experience working within an EMR such as Epic

Direct Report FTEs = 0-2

Indirect Report FTEs = 60-99

Working Conditions:

Climbing - Occasionally

Concentrating - Consistently

Continous Learning - Consistently

Hearing: Conversation - Frequently

Interpersonal Communication - Frequently

Kneeling - Occasionally

Lifting <10>

Lifting 50+ Lbs - Rarely

Lifting 11-50 Lbs - Rarely

Pulling - Occasionally

Pushing - Occasionally

Reaching - Occasionally

Reading - Consistently

Sitting - Frequently

Standing - Occasionally

Stooping - Occasionally

Thinking/Reasoning - Consistently

Use of Hands - Consistently

Color Vision - Consistently

Walking - Frequently

Leadership Performance Standards

TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:

Achievement of Annual Pillar Goals:

1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance

Leadership Competencies:

TriHealth Way of Leading

TriHealth Way of Serving

Transformation Change

Drive for Results

Build Organizational Talent

Leadership Tactics:

Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.

Regularly Round on Team Members, using questions from the rounding log.

- 25 or fewer team members = monthly

- 26-50 team members = every other month

- 51+ (and optional team members) = quarterly

Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.

Model, coach and validate team members use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).

Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.