Utilities Management Software Customer Success Manager

Empowering Utilities to thrive as our next Customer Success Manager!

Trimble provides digital asset and infrastructure lifecycle management solutions that empower our customers to achieve resilient and sustainable utility networks and communities: https://upa.trimble.com/en-eu

We are seeking a passionate problem-solver in the utilities industry to cultivate lasting partnerships and guide our customers across Sweden and Norway toward long-term success.

What Makes This Role Great:

In this role, you will be the trusted advisor for utilities, directly influencing how key customers operating critical energy and water infrastructure adopt innovative technologies. In this role, you will shape the future of utility operations across Sweden and Norway. Our clients manage vital infrastructure that plays a pivotal role in the green transition-giving you a unique opportunity to drive meaningful, sustainable change.

Key Exciting Responsibilities

• Cultivate and sustain robust customer relationships. Contribute to our ongoing efforts, ensuring our customers realize the full potential of our solutions and remain dedicated partners in our shared success.
• Act as a strategic liaison, communicating customer insights and needs to our product, engineering, and sales teams.
• Drive product adoption and usage to ensure clients fully leverage their technology investment.
• Drive customer retention and identify growth opportunities for upselling and cross-selling.
• Monitor customer health and satisfaction, proactively solving problems to deliver value.
• Collaborate across internal teams to ensure customer success.

Essential Skills & Experience

• Experience working with critical asset and infrastructure owners within the utility industry. Understanding utility ecosystem: its operation, processes and needs. Interested in the advancement that digitalization can bring to this industry.
• University education connected to the utilities industry, for example Electrical Engineering.
• Proven experience in taking care of customers' well-being in the utility sector.
• Strong interpersonal and communication skills with a proactive, solution-oriented mindset and the versatility to thrive both autonomously and collaboratively.
• Professional verbal and written proficiency in Swedish and English.

Bonus Points For:

• Professional verbal and written proficiency in Norwegian.
• Experience in Customer Success Management or Account Management.
• Experience in the B2B software and solutions industry.

Location: Västerås or Danderyd, Sweden

Travel Requirement: 15% (occasionally travel to visit clients)

About Us:

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positiveReal-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Utilities, Electricity, Water, Waste Water, Gas, Customer Success Manager, CSM, Client Relationship Manager, Account Manager, Utilities, Infrastructure, Software Adoption, Customer Retention, Västerås Jobs, Danderyd, Trimble, Network Information System, Advanced Distribution Management System, Nätbolag, Elbolag, Nätverkshantering, Disributionshantering, Nätverksdesign, Driftstöd, Underhåll

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words-they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

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