Systems Analyst - CX

Business Systems Analyst - PRM & CX Solutions (AECO)

Transform the way global construction leaders connect and collaborate! Trimble is seeking a visionary Business Systems Analyst to spearhead our AECO Partner Relationship Management (PRM) platform. In this high-impact role, you will design post-sale digital workflows, bridge the gap between technical architecture and business strategy, and directly shape how thousands of global partners engage with our Customer Experience ecosystem.

About Us: AECO Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. For more information, visit: construction.trimble.com.

What Makes This Role Great: In this pivotal position, you will serve as the master architect of Trimble's AECO post-sale partner journey. You will possess full ownership of cross-sector digital collaboration tools, translating frontline customer feedback into enterprise-grade features while directly influencing partner retention and success worldwide.

Key Exciting Responsibilities

• Spearhead high-impact collaborative workshops with global stakeholders to map out and capture critical partner portal requirements.
• Translate complex cross-functional user feedback into actionable user stories, clear acceptance criteria, and end-to-end process workflows.
• Partner closely with IS developers and system architects to translate business priorities into cutting-edge technical designs.
• Drive seamless user onboarding and champion tool adoption as the definitive subject matter expert during worldwide PRM rollouts.
• Analyze complex usage metrics and partner interactions to continuously optimize platform performance and digital engagement.

Essential Skills & Experience

• 3+ years of experience as a Business Systems Analyst, with a strong background in channel operations, business systems administration, or data analytics.
• Demonstrated proficiency with Salesforce CRM systems.
• Advanced capability in Google Sheets for data modeling, metric evaluation, and reporting.
• Strong mathematical and analytical mindset to evaluate complex platform metrics and usage trends.
• Experience with designing, developing, and maintaining automated KPI dashboards and performance reports using tools like Power BI, Tableau, or SQL

Bonus Points For:

• Hands-on experience with PRM software or Salesforce Communities.
• Background or familiarity with the architecture, engineering, or construction (AEC) technology sectors.

Logistics:

Location: Atlanta, GA or Westminster, CO (In Office 4 days per week and 1 day from home)

Travel Requirement: 5-10% (2-4 sales meetings per year)

Why You'll Love Working With Us: At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

• You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
• Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Business Systems Analyst, BSA, Salesforce CRM, Partner Relationship Management, PRM, Salesforce Communities, Channel Operations, AECO, Construction Technology, Systems Admin, Data Analytics

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics athttps://investor.trimble.com, under “Corporate Governance.”

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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