Sales Associate

Summary/Objective:

The Sales Associate is directly responsible for selling new and or used vehicles at dealership volume and customer satisfaction standards.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Realize that business is built on customer satisfaction and devote himself/herself to guaranteeing satisfaction to customers.
• Determines each customer’s vehicle needs by asking questions and listening.
• Demonstrates new and used vehicles (includes test drives).
• Delivers new and used vehicles to customers.
• Ensures that the customer understands the vehicle’s operating feature, warranty and paperwork, and it lays the foundation for customer loyalty.
• Attends sales meetings.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains a prospect development system.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Establishes personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals.
• Reports to the Sales Manager regarding objectives, planned activities, review and analyses.
• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understands the terminology of the automobile business and keep abreast of technological changes in the product.
• Carries out sales, customer service and job performance.
• Introduce customers to service department personnel to emphasize to customers the quality and efficiency of the dealership’s service operations.

Qualifications

Skills & Qualifications:

• Must have a valid Driver’s License.
• Ability to read and comprehend instructions and information.
• Excellent verbal and written communication skills.
• Know and understand the federal, state and local laws which govern retail auto sales.
• Must follow Company safety policies and practices, and immediately report any and all accidents to a Manager or Supervisor.
• Must be legally and technically able to safely operate company and customer-owned vehicles. Seat belts are required to be worn 100% of the time while operating any company or customer-owned vehicles.
• Must be insurable by insurance company.
• Ability to sell a minimum quota according to dealership standards.
• Take all factory tests and become a certified salesperson.
• Certification sales professionals and passing grades on all in house tests.

Work Environment:

Work is regularly performed in a combination of a showroom, office, and outdoor lot environment with regular exposure to vehicle exhaust, weather conditions, and moderate noise levels.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must be able to lift/carry at least 50 lbs. The employee will have to regularly enter and exit vehicles.

Education & Experience:

1. High School Diploma or GED

2. Additional on the job training usually necessary.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits:

Offered based on eligibility:

• 401(k) with employer match
• Medical, dental, and vision insurance
• Voluntary life insurance
• Paid time off
• Employee and gas discounts
• On-the-job training