Customer Service Representative
First seen by Alion on Oct 26, 2026.
Job Title: Customer Service Representative
Organisation: True North Consult
Duty Station: Kampala, Uganda
About Organisation:
True North Consult Ltd is a boutique HR Consultancy Firm that offers bespoke HR solutions to selected clients in various sectors and industries across East Africa, with operational offices in Kampala, Nairobi and Kigali.
Job Summary: Receive and respond to customer queries and enquiries and address these in a manner that ensures customer satisfaction and achieve set MOM sales targets
Key Duties and Responsibilities:
Achieve set Sales and Revenue Targets
- Receive performance targets from the Supervisor an d agree action plans for achieving such targets.
- Assess own performance against set targets, establish the cause for shortfalls if any and take remedial action.
- Achieve sales and revenue targets set on a monthly basis
- Maintain quality and supportive relationships with colleagues, which promote the delivery of quality service to customers
- Develop and maintain positive relationships with and co- workers.
- Participate in team actives including meetings, tests; seek/share knowledge with colleagues, including customer feedback, processes and systems.
- Consistently monitor service delivery within the shop to ensure that clients are served promptly.
- If any ensure set CSAT targets
- Provide quality service to customers
- Maintain accurate and easily accessible information on products and services
- Brief customers on products and services.
- Up-sale and cross sell products during contact with customers.
- Receive and address customer queries and complaints promptly.
- Where necessary escalate the problem for resolution.
- Follow up escalated problems to ensure timely resolution to give feedback.
- Stock Management process
- Receive stock and safely keep it under custody for any stock on hand.
- Prepare accurate daily till sheets and submit to the Supervisor.
- Carry out daily reconciliation of all stock items and declare any exceptions.
- Ensure daily banking of cash sales are done to the Supervisor.
Additional Duties and Responsibilities
- Participate in projects as assigned by the Business
Qualifications, Skills and Experience:
- Diploma or Bachelor’s degree in any business related course or an equivalent.
- Knowledge of basics of MS office.
- Previous experience in related position would be an added advantage.
- Able to operate in a performance driven organization
- Cultural awareness
- Knowledge of English
- Skills critical to the role
- Highly Customer focused
- Business awareness
- Analytical skills
- Good planning and organizational skills
- Excellent interpersonal skills
- Sets high personal standards and is goal oriented
- Excellent communications skills, both orally and in writing
- Excellent presentation skills
How to Apply:
To apply, please send your resume and cover letter to [email protected] with subject line Customer Service Representative by 27th October 2026. All applications shall be acknowledged as received but only shortlisted candidates will be contacted. All applicants should share their CV’s and Cover Letters in PDF or MS Word STRICTLY
Deadline: 27th October 2026
NB: Only shortlisted candidates will be contacted.
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Level of Education: associate degree
Work Hours: 8
Experience in Months: no experience