Account Manager (Remote)

We are seeking an Account Manager (inside sales) is responsible for successfully managing all elements of their assigned territory to meet/exceed territory goals. Tasks will include processing customer orders, applying credits, determining pricing, and communicating with customers throughout the process. This role is responsible for increasing territory volume and creating/executing customer action plans.

Develops and implements strategic sales plans to meet/exceed goals for their assigned territory in the areas of pounds, sales, gross margin, and RMAs.

• Manages all customer requests for quotes, orders, and credits for their assigned territories.
• Assists customers with all questions concerning orders, invoices, and accounts.
• Communicates regularly with customers concerning project updates, delivery schedule confirmations, notification of backorders, etc.
• Makes field visits as necessary.
• Conducts quality reviews for customer-provided or CSM-entered cut lists, addresses discrepancies, and provides appropriate and timely communication back to customers.
• Reviews customer trends and initiates action plans to address down customers through root cause analysis, corrective actions, and validation of results.
• Utilizes independent authority to change or accommodate the following as appropriate to customer/business needs: customer pricing, freight charges, product packaging requirements, and special delivery requirements.
• Engages with assigned customers to understand upcoming forecasts for projects and align with manufacturing and material availability.
• Escalates customer quality and satisfaction issues to ensure timely resolutions.
• Assists credit department in contacting customers to collect past due balances.
• Assists in warranty claim investigation as necessary.

Key Measures of Success:

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Demonstrated strategic thinking and problem-solving skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to identify deficiencies, troubleshoot effectively, and implement solutions.
• Capable of working both independently and as part of a collaborative team.

Benefits Offered:

• Competitive annual base salary $95K plus bonus depending on experience and qualifications.
• Employee ownership through an Employee Stock Ownership Plan (ESOP).
• Profit-sharing opportunities based on company performance and applicable plan terms.
• Medical insurance benefits.
• A wellness incentive program offering eligible employees up to $1,200 annually toward medical premiums, with additional opportunities for enrolled spouses.
• A 401(k) retirement savings program.
• A stable manufacturing environment with an established presence in the metal building industry.
• Opportunities to work closely with engineering, manufacturing, and technical teams.
• Professional development and potential advancement into higher-level detailing, checking, or quality control positions.
• The opportunity to contribute directly to building projects while participating in the long-term success of an employee-owned organization.

Trueline and its clients are unabashed equal-opportunity employers committed to a diverse workforce. We welcome smart and ambitious applicants and recruit, refer, hire, place, and promote without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by federal or state law.