Manager, Compliance & Risk

About This Role:

As the Manager, Compliance & Risk, you will serve as the operational backbone of our Legal, Audit & Compliance department. Reporting to the Director of Compliance & Risk, your critical goal is to lead day-to-day operations across continuous compliance monitoring, audit execution, client due diligence (DDQs), and emerging payments/KYB workflows while ensuring our AI-driven SaaS platforms meet the highest regulatory standards.

What You'll Do:

• Execute CMS & Risk Management: Lead daily operations of the Compliance Management System (CMS), conduct annual risk assessments, and maintain the Risk & Control library in our GRC platform.
• Manage Audits & Client DDQs: Coordinate end-to-end audit fieldwork for certifications (ISO 27001, PCI-DSS) and client examinations, supervising the timely completion of Due Diligence Questionnaires (DDQs).
• Oversee Payments & KYB Compliance: Manage compliance for our Payment Portal, supervising Know Your Business (KYB) onboarding, transaction monitoring, Nacha rules, and card network compliance.
• Drive Monitoring & Remediation: Execute continuous monitoring across consumer financial protection frameworks (FDCPA, TCPA, Reg F, BSA/AML) and validate root-cause corrective action plans.
• Lead & Develop the Team: Directly supervise, mentor, and manage daily workload distribution for compliance specialists and analysts, holding absolute accountability for team SLAs.
• Administer GRC & Reporting: Serve as an active administrator for compliance tech tools (Jira Service Management, AuditBoard, Confluence, Responsive) and maintain executive KPI/KRI dashboards.

Who You Are:

• Fintech & Compliance Leader: You bring 5+ years of progressive compliance, risk, or audit experience in fintech, SaaS, or financial services, along with 3+ years of direct people management.

• Regulatory Expert: You have a deep operational understanding of consumer financial protection regulations (FDCPA, TCPA, GLBA, Reg F, BSA/AML) and payment/banking standards (Nacha, PCI-DSS).

• Tech & GRC Proficient: You bring hands-on experience administering GRC tools, advanced Jira/Confluence workflow management, DDQ/RFP platforms, and analytics tools (Looker, Google Sheets/Excel).

• Educated & Credentialed: You hold a Bachelor's degree in Business, Finance, Legal Studies, Information Systems, or equivalent experience(industry certifications like CRCM, CAMS, CISA, or CRISC are a plus).