Tech Services Delivery Manager-Platform Services

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Regular or Temporary:

Language Fluency: English (Required)

Work Shift:

Please review the following job description:

The Senior Infrastructure Engineer will operate as the execution backbone for platform initiatives, driving alignment across engineering, product, security, infrastructure, and compliance stakeholders. You will be responsible for managing technical delivery plans and capability roadmaps, surfacing risks early, resolving cross-team blockers, and ensuring accountability from idea through implementation. This role will also be responsible for compiling metrics and executive-ready commentary across Platform Services to support committee reporting forums, ensuring leadership has a clear view of progress, risks, dependencies, and required decisions.

This role requires a strong understanding of modern engineering practices, including cloud-native architectures, DevOps pipelines, automation platforms, and infrastructure delivery. The ideal candidate will not only manage timelines and milestones but also understand the technical context behind them, facilitating informed decisions, prioritization trade-offs, and progress with urgency and clarity.

You’ll work across multiple domains, including compute platforms, container orchestration, API gateways, CI/CD, secrets management, observability, and compliance tooling. Your ability to connect technical dependencies, manage ambiguity, and drive clear communications will be critical to ensuring enterprise platform services are delivered predictably, securely, and at scale. The engineer ensures compliance with Truist Software Delivery Lifecycle (SDLC), Program, Management Lifecycle (PMLC), Enterprise Change Management, and all risk, audit, and regulatory expectations.

This is a high-trust, high-autonomy role for a delivery leader who doesn’t need positional authority to influence outcomes, and who brings equal comfort working with engineers, architects, product managers, and senior executives.

Program & Delivery Execution

• Own delivery plans and quarterly roadmaps for platform initiatives-defining scope, milestones, dependencies, and critical paths across multi-team efforts.
• Facilitate execution for large cross-functional programs (e.g., cloud platform migrations, automation rollouts, observability frameworks, policy-as-code enforcement).
• Run planning, standups, backlog grooming, and retrospectives with a delivery-first mindset.
• Drive structured execution through frameworks like SAFe, Scrum, Kanban, or hybrid delivery models.
• Compile and consolidate Platform Services metrics, status commentary, risks, and key updates for committee report forums and executive governance discussions.

Technical Context & Coordination

• Partner with engineering and architecture teams to understand solution architectures, surface technical dependencies, and preempt integration risks.
• Coordinate infrastructure provisioning, cloud resource dependencies, API interfaces, or migration activities across teams.
• Understand blockers at a systems level (e.g., IAM constraints, security reviews, cross-environment sequencing) and work them to resolution.
• Facilitating Program Increment (PI) Planning, Scrum of Scrums, and Inspect & Adapt workshops.
• Driving continuous improvement across Agile teams and ARTs.

Stakeholder Alignment

• Act as the delivery point-of-contact for executive stakeholders, product managers, engineering leads, and governance teams.
• Track progress with clear metrics (burn down, velocity, risk register, % complete) and communicate status in an actionable, executive-friendly format.
• Manage stakeholder expectations with transparency and accountability.

Operational Readiness

• Ensure that delivery includes operational artifacts (runbooks, SLOs, documentation, compliance evidence).
• Partner with SRE, DevSecOps, and key stakeholders to validate operational requirements are met pre-deployment.
• Coordinate release planning, change windows, and support readiness across environments.

• Tracking and reporting Agile Release Train (ART)-level metrics such as feature progress, team velocity, predictability, and risk burndown.

Job Description

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Works to achieve operational targets with major impact on the infrastructure engineering department or job area results and contributes to the development of goals for area of responsibility.

2. Designs, builds, manages, and implements enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains.

3. Develops and applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.

4. Manages large infrastructure projects and programs aligned with organizational strategy and regulatory requirements.

5. Collaborates with cross-functional teams and external partners to integrate new technologies and continuously improve infrastructure standards and processes.

6. Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.

7. Ensures compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence.

8. Reviews infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.

9. Provides strong technical guidance, training, and direction to infrastructure teams and lower-level technical professionals.

10. Demonstrates innovative influence with stakeholders in supporting business objectives and technical strategic objectives.

Qualifications

Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.

2. Minimum of 7 years of professional experience in infrastructure engineering.

3. Advanced knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.

Preferred Qualifications:

1. 7+ years of experience in technical program or delivery management within enterprise IT, platform engineering, DevOps, or infrastructure organizations.

2. Strong understanding of platform technologies such as:

• Cloud infrastructure: AWS, Azure, or GCP

• CI/CD pipelines: GitHub Actions, Jenkins, ArgoCD

• IaC & automation: Terraform, Ansible, ServiceNow workflows

• Container platforms: Kubernetes, OpenShift

• Security & observability: Vault, Prometheus, OpenTelemetry, Splunk

3. Proven ability to drive delivery across multiple concurrent efforts with complex interdependencies.

4. Exceptional skills in written communication, stakeholder influence, and risk management.

5. Hands-on experience with tools like Jira, Rally, Confluence, for tracking and reporting.

6. Exposure to internal developer portals and platform product management.

7. Background in software engineering, platform operations, or systems architecture.

8. Experience working with compliance-heavy environments (NIST, SOX, FFIEC, ISO).

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truistoffers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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