Buyer Experience Architect

As a Buyer Experience Architect, you will work at the intersection of sales, growth, and product experience to build customer relationships, design systems to enhance our reach and experience, and drive revenue growth.

Responsibilities:

• Building Truly Incredible Customer Relationships: Build and maintain strong relationships with clients, understand their needs, conduct personalised property visits, deliver data-driven insights (e. g., ROI projections, legal clarity), and guide buyers through seamless transactions.
• Managing end-to-end Property Lifecycles: Manage the end-to-end sales cycle for Truva's curated properties, from listing optimisation to negotiating and closing deals.
• Expanding the Truva Buyer Community: Join forces with the growth team on experiments and ideas to expand our buyer community, whether it is hosting Open Houses or fun social media campaigns.
• Enhancing Buyer Experience: Work closely with the product team to convert buyer pain points into highlight features (think digital walkthroughs or home comparison tools).

Requirements:

• Speak empathy and data fluently. You know when to send a handwritten note vs. a pricing algorithm.
• Have hustled in sales/BD but hated the grind of transactional relationships.
• Geek out on psychology as much as spreadsheets.
• You are a learner at heart - whenever you find an area of growth, you start thinking about how to improve.
• Thrive in chaos. Yesterday's impossible is today's to-do list.
• Have 3+ years of experience and a proven track record in a customer-facing role (hospitality, sales, customer experience or success, or even HR! ).