Senior Sales Executive

Responsibilities:

• Drive buyer sales conversions and improve customer satisfaction and NPS within the assigned micro-market.
• Guide prospective homebuyers throughout their property purchase journey and provide personalized assistance.
• Manage customer queries and escalations to ensure a smooth and satisfactory buying experience.
• Manage live property listings, ensure sales readiness, and build a strong pipeline of qualified buyer leads.
• Actively manage and grow the CRM database through effective lead nurturing, follow-ups, and customer engagement.
• Monitor sales performance, identify conversion opportunities, and achieve business targets.
• Collaborate with growth, partnerships, and product teams to drive buyer-side growth and improve customer experience.

Requirements:

• Excellent verbal and written communication skills.
• Strong customer relationship management and interpersonal skills.
• Proven sales, negotiation, and conversion capabilities.
• Strong problem-solving and escalation management skills.
• Excellent stakeholder management, ownership, and execution abilities.
• Ability to work in a fast-paced, target-driven environment.
• Analytical mindset with a focus on sales performance and customer satisfaction.

Good to Know:

• 3+ years of experience in sales, customer experience, relationship management, or a related field.
• Experience in real estate, proptech, or customer-facing sales roles is preferred.
• Familiarity with CRM tools, lead management systems, and sales tracking dashboards.
• Understanding of sales funnels, lead conversion, and customer engagement metrics.
• Knowledge of customer satisfaction metrics, including NPS, and experience handling customer escalations.
• A strong track record of achievements in professional, academic, or extracurricular activities.
• A proactive and customer-first mindset with a passion for delivering business results and exceptional buyer experiences.