Infrastructure Operations Engineer

We are looking to hire an Infrastructure Operations Engineer to provide hands-on support, administration, and maintenance of business-critical infrastructure environments.

The role will be responsible for ensuring the reliability, availability, and performance of enterprise infrastructure platforms, including virtualization, Windows and Linux servers, storage, backup and disaster recovery, VDI, identity services, and infrastructure monitoring.

Job Role:

• Provide hands-on operational support for enterprise infrastructure environments.
• Maintain the reliability, availability, performance, and health of infrastructure platforms.
• Support VMware, Hyper-V, Windows Server, Linux, Storage, Backup, Disaster Recovery, VDI, Identity Services, and Infrastructure Monitoring.
• Troubleshoot and resolve routine to moderately complex infrastructure issues.
• Execute operational procedures, maintenance activities, standard changes, and service recovery.
• Escalate complex technical, architectural, and root-cause issues to senior engineering teams.
• Work as an extension of the onshore Infrastructure Operations team across multiple technical domains.

Job Responsibilities:

Infrastructure Operations:

• Perform daily health, availability, capacity, and alert monitoring.
• Triage incidents and troubleshoot service degradation.
• Execute documented recovery procedures and restore services.
• Implement approved standard and normal changes.
• Participate in scheduled maintenance activities.
• Validate service health following changes and maintenance.
• Maintain accurate incident, change, problem, and work-item records.
• Participate in priority incident response and provide clear technical updates and handoff documentation.

Virtualization & Server Administration:

• Administer and support VMware and Hyper-V environments.
• Support Windows Server and Linux systems.
• Provision, configure, patch, troubleshoot, modify, and decommission servers and virtual machines.
• Monitor hosts, clusters, VMs, operating systems, resource utilization, and infrastructure performance.
• Support cluster maintenance, platform upgrades, workload migrations, and capacity remediation.
• Perform operating system administration, log analysis, service validation, and configuration troubleshooting.

Storage, Backup & Disaster Recovery:

• Monitor storage health, capacity, replication, backup completion, and recovery readiness.
• Troubleshoot backup and replication failures.
• Execute documented remediation procedures.
• Perform backup validation, restore testing, and recovery exercises.
• Support Disaster Recovery readiness reviews and recovery testing.
• Maintain and update DR runbooks.
• Assist with storage provisioning, capacity management, lifecycle activities, and storage troubleshooting.

Virtual Desktop Infrastructure (VDI):

• Support VMware Horizon and related VDI components.
• Support Connection Servers, Unified Access Gateways, desktop pools, and virtual desktop services.
• Perform VDI health checks, maintenance, image lifecycle activities, and platform validation.
• Troubleshoot VDI connectivity, authentication, availability, and performance issues.
• Support VDI recovery, redundancy validation, and operational readiness activities.

Identity & Authentication:

• Support Group Policy implementation, testing, validation, and troubleshooting.
• Monitor and validate Microsoft Entra ID synchronization and hybrid identity services.
• Troubleshoot authentication, directory synchronization, policy application, and access-related issues.
• Execute documented identity remediation procedures.
• Escalate complex identity and authentication issues to senior engineering resources.

Monitoring, Documentation & Continuous Improvement:

• Monitor infrastructure dashboards, alerts, and events using enterprise monitoring platforms.
• Perform first-response troubleshooting and diagnostic data collection.
• Create and maintain runbooks, knowledge articles, SOPs, and handoff documentation.
• Identify recurring incidents, alert noise, documentation gaps, and repetitive operational tasks.
• Recommend opportunities for process improvement and automation.
• Contribute to operational reviews by reporting on service issues, trends, risks, completed work, and recommended follow-up actions.

Job Requirements

Technical Skills:

• VMware / vSphere
• Hyper-V
• Windows Server Administration
• Linux Administration
• VMware Horizon / VDI
• Microsoft Entra ID
• Active Directory / Group Policy
• Storage Administration
• Backup & Restore
• Disaster Recovery
• Replication
• Infrastructure Monitoring
• Server and VM Administration
• Patch Management
• Capacity & Performance Management

Operational Skills:

• Incident Management
• Troubleshooting & Service Restoration
• Change Management
• Maintenance & Platform Upgrades
• Backup / Recovery Testing
• Infrastructure Health Monitoring
• Root Cause Investigation
• Technical Documentation
• Runbook Development and Execution
• Escalation & Handover Management

Professional Skills:

• Ability to work independently on routine and moderately complex technical issues.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to follow established standards, procedures, and operational runbooks.
• Ability to work effectively across multiple infrastructure technologies.
• Clear technical communication and documentation skills.
• Ability to work effectively as part of an Infrastructure Operations team.
• Ability to identify opportunities for process improvement and automation.

Required Qualifications:

• Associate or bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.
• 3+ years of experience supporting enterprise systems, infrastructure operations, systems administration, or data center environments.
• Hands-on experience administering Windows Server and/or Linux systems in production environments.
• Experience supporting Hyper-V, including virtual machine lifecycle operations and troubleshooting.
• Working knowledge of storage, backup, restore, replication, and disaster recovery concepts and operational practices.
• Working knowledge of Active Directory, Group Policy, Microsoft Entra ID, DNS, DHCP, and enterprise authentication services.
• Experience working within formal incident, change, and problem management processes.
• Strong troubleshooting, technical documentation, communication, prioritization, and escalation skills.

Preferred Qualifications:

• Experience supporting VMware Horizon or another enterprise VDI platform.
• Experience with enterprise storage, backup, recovery, replication, or disaster recovery platforms such as Rubrik or Zerto.
• Experience with clustered infrastructure, infrastructure monitoring, and alerting platforms such as LogicMonitor.
• Experience with PowerShell, shell scripting, or other automation technologies used to improve routine operational work.
• Experience supporting hybrid infrastructure spanning on-premises data centers and Microsoft Azure.
• Relevant Microsoft, VMware, Linux, storage, backup, or infrastructure certifications.

We Are Offering You:

• Working hours: Afternoon Shift, 12:00 PM – 8:00 PM Bulgarian time (EET), Monday to Friday.
• Positive and friendly work environment.
• Open communication between management and employees.
• Professional training and career advancement opportunities.
• Healthcare and employee wellness programs.
• Loyalty program.
• Employee Recognition Program.
• Employee Referral Program.
• Opportunities to contribute to social responsibility and community impact initiatives.
• Excellent benefits and additional perks.
• Remote work and work-from-home opportunities.

How to Apply

If you are looking for a new opportunity that involves working on interesting and challenging projects, we would be happy to hear from you.
Please send us your CV in English and take the next step in your career with us.