Data Analyst with English
First seen by Alion on Nov 12, 2026.
We’re hiring and looking to connect with you to join our team as a Supply Chain Data Analyst, working hybrid from Sofia, Bulgaria.
At TTEC, we help global brands deliver outstanding customer experiences and operational excellence. Join a team where collaboration, continuous learning, and development are part of everyday work.
About TTEC:
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
As we highly value our employees, we offer:
- Extensive training programs;
- Additional health insurance and reimbursement for medical and dental services;
- Hybrid working model (1 day per week from the office);
- Standard working hours: 09:00 – 18:00;
- Friendly and supportive international environment;
- Opportunities to develop your logistics and supply chain expertiseAccess to industry-leading best practices.
What You’ll be Doing:
As a Supply Chain Data Analyst, you will transform complex supply chain and operational data into actionable business insights. Working closely with business stakeholders, you will support data-driven decision making by developing reports, dashboards, and analytical solutions that improve operational performance, data quality, and overall business outcomes.
You will also explore opportunities to leverage AI-powered technologies and automation to streamline reporting processes and enhance insight generation.
On a typical day, you’ll:- Partner with business and operations stakeholders to understand reporting requirements, business challenges, KPIs, and data-driven opportunities;
- Collect, prepare, validate, and analyze data from supply chain and enterprise systems to support operational and strategic decision-making;
- Develop and maintain Power BI dashboards, reports, data models, and visualizations that provide actionable business insights;
- Use SQL, Power BI, and analytical techniques to identify trends, anomalies, performance gaps, and root causes, while supporting data quality and governance initiatives;
- Drive reporting automation and process improvements, leveraging AI, Copilot, and other intelligent tools to accelerate analysis and insight generation;
- Present findings and recommendations to both technical and non-technical stakeholders and support the adoption of data-driven solutions
Why You? What You Bring:
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. To succeed in this role, you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers. If the ability to connect yourself is what you bring to the table… along with the following:
- Fluency in English;
- Bachelor’s degree in data science, Computer Science, Engineering, Business Analytics, Information Systems, or a related field;
- 3+ years of relevant experience in data analytics, business intelligence, reporting, data engineering, or AI-enabled analytics is an advantage;
- Experience working with data analysis, reporting, or business intelligence tools;
- Strong knowledge of Power BI and advanced Excel for reporting and data visualization;
- Working knowledge of Python for data analysis, transformation, automation, and AI/ML use cases;
- Working knowledge of SQL for data extraction, validation, and analysis;
- Analytical mindset with the ability to identify trends, patterns, anomalies, and business insights;
- Strong stakeholder management and communication skills, with the ability to explain findings to both technical and non-technical audiences
- Interest in AI, automation, and modern analytical tools, with a desire to continuously learn and improve processes.