Senior Program Manager
Confirmed on the employer's own hiring board on Nov 8, 2026. First seen by Alion on Nov 5, 2026. TTEC Digital scores A on the Alion truth index.
The Senior Program Manager act as the customer focal point for coordination of system implementations, including, but not limited to the following: project planning, project management, business analysis and design. The program manager must be able to effectively evaluate project and delivery processes across a broad scope of projects with differing technical solutions and implement improvements. A program manager must be a self-starter and work with minimal direction.
What You'll Be Doing
- Manage the overall delivery relationship with assigned program / project clients.
- Frequent and direct contact with senior level managers, directors and executives to provide technical expertise and project status.
- Lead overall implementation of large programs / projects, with team sizes varying from 3 to 50 people [TTEC Digital staff, contractors, client resources and vendors].
- Set up and drive program management functions including a communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes.
- Deliver weekly status reports, either developed directly or in concert with project managers working in the program, and providing program / project progress and issues to client stakeholders, delivery management and account team.
- Ensure client stakeholder alignment and drive overall program customer satisfaction.
- Develop and deliver financial reporting dashboards providing project financial status to client stakeholders.
- Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions.
- Review program / project invoices for accuracy.
- Work with program / project staff to develop work plans and assign duties, responsibilities to ensure the specified program / project objectives are met.
- Coach members of the project teams as needed to optimize the efficiency of the team
- Manage the program resource plan, project plan and schedule.
- Achieve program / project goals within designated constraints.
- Perform and support project management duties related to resource utilization and revenue projection.
- Assist in the continuous improvement to the established project management methodologies
- Perform related duties as assigned
What You'll Bring to the Role
Experience delivering transformation projects.
Deep knowledge with modern CCaaS solutions and related technology, NiCE preferred.
15+ years Project/Program Management experience within a consulting / professional services environment.5-8 years strategic development experience with evidence of significant client impact; strong relationships, influence over direct and value creation.
Experience leading a enterprise-level client programs with multiple projects and workstreams, including waterfall, agile/scrum and hybrid methodology run projects.
Experience leading multiple teams ranging in size from 3 to 50 people
Hands on experience producing functional and or technical design deliverables defined by formal structure methodology
Superb written and verbal communication and listening skills
PMP or other Project Management Certification strongly preferred
Ability to build relationships, collaborate, problem solve, negotiate, and persuade, while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members and 3rd party partners.
Ability to travel up to 30%