ServiceNow Technical Consultant

TTEC Digital • IT Consulting • System Integration • Bachelor's Degree • JavaScript • 22 days ago
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Salary
≈ $14k – $34k per year (Estimated)
Location
Remote (United States, Philippines)
Seniority
Middle · 3+ years exp
Employment
Full-Time
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TTEC Digital

TTEC Digital is a customer experience (CX) technology and consulting firm headquartered in Greenwood Village, Colorado, and is a division of TTEC Holdings, founded in 1982. The company provides AI-powered contact center solutions, CX strategy consulting, data analytics, and cloud platform integrations through partnerships with providers like Microsoft and AWS. It operates globally with over 1,500 professionals, serving enterprise clients across various industries to modernize their digital ecosystems and customer engagement operations.
ttecdigital.com • HQ: Greenwood Village, United States • Contact Center Software • System Integration • AI Consulting & Integration • IT Consulting • 51-200 employees • Est. 1982

TTEC Digital seeks a ServiceNow Technical Consultant to join our growing ServiceNow practice area. This is a 100% remote opportunity. Candidates must be willing to interview and work in US-based time zones for this full-time opportunity.

As a ServiceNow Technical Consultant, you will be responsible for designing, developing, implementing, and supporting ServiceNow solutions that meet our clients' business needs. You will work closely with clients, business stakeholders, and project teams to gather requirements, provide technical guidance, develop scalable solutions, and ensure successful project delivery.

This role combines hands-on ServiceNow development with solution consulting, implementation, and customer engagement responsibilities.

What You Will Be Doing:

  • Design, develop, configure, and implement solutions on the ServiceNow platform.

  • Analyze business requirements and translate them into scalable technical solutions.

  • Configure and customize ServiceNow applications, workflows, business rules, UI policies, client scripts, and ACLs.

  • Develop integrations between ServiceNow and third-party platforms using REST, SOAP, APIs, and web services.

  • Collaborate with clients and stakeholders to gather requirements, provide technical recommendations, and define best practices.

  • Support implementations across ServiceNow modules including ITSM, ITOM, HRSD, CSM, FSM, and related solutions.

  • Perform unit testing, support UAT activities, and troubleshoot production issues.

  • Create and maintain technical documentation, solution designs, and process workflows.

  • Provide ongoing support, maintenance, and optimization of ServiceNow applications.

  • Stay current with ServiceNow releases, capabilities, and industry best practices.

What You Will Bring:

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

  • 3+ years of hands-on ServiceNow experience.

  • Proven experience designing, developing, and implementing ServiceNow solutions.

  • Strong knowledge of ServiceNow development best practices, architecture, and platform capabilities.

  • Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.

  • Experience with ServiceNow integrations, including REST APIs, SOAP services, and web services.

  • Strong problem-solving, communication, and stakeholder management skills.

  • Ability to work directly with clients and translate business requirements into technical solutions.

  • Knowledge of ITIL processes and service management concepts preferred.

Certifications:

  • ServiceNow Certified System Administrator (CSA) preferred.

  • ServiceNow Certified Application Developer (CAD) and/or Certified Implementation Specialist (CIS) highly desirable.

Preferred Qualifications:

  • Experience with Customer Service Management (CSM), ITSM, ITOM, HRSD, FSM, or other ServiceNow modules.

  • Experience with contact center and CX technologies such as Genesys, NICE CXone, Amazon Connect, Salesforce, Microsoft Dynamics, or Cisco platforms.

  • Experience with CTI, IVR, and enterprise application integrations.

  • Familiarity with Agile/Scrum delivery methodologies.

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