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Location
In office (Austin)
Seniority
Architect · 3+ years exp

Confirmed on the employer's own hiring board on Nov 6, 2026. First seen by Alion on Nov 6, 2026. TTEC scores B on the Alion truth index.

Overview
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Impact
Profile match
TTEC is a customer experience outsourcing and technology company headquartered in Englewood, Colorado, that runs contact centre, sales, support and back-office programs for client brands. Founded in 1982 as TeleTech, it operates delivery sites in the United States, Canada, the Philippines, India, Mexico, Egypt, Greece and South Africa, and its TTEC Digital arm provides cloud contact centre and customer experience consulting services. Its hiring covers operations managers and team leads, quality assurance and sales specialists, trainers, workforce management analysts, data analytics developers, cloud security, Oracle and Taleo specialists and finance staff.

Director, Information Security

The successful candidate for this position will be a highly motivated, proven self-starter with a thorough understanding of the diverse aspects of information security. The Director of IT Security is responsible for the following:

  • Comprehend and enforce applicable laws, regulations and compliance relating to IT security and privacy, working closely with the Legal
  • Design and implementation of security policy and procedures
  • Work directly with others in the IT department to maintain and proactively monitor core infrastructure components, including products from Cisco, Oracle, MS Windows, and servers running versions of Linux/Unix operating systems
  • Lead security assessments of systems, applications and networks in a complex IT environment
  • Make relevant recommendations for products and procedures to maintain and improve IT security
  • Lead security incident response
  • Work in the evaluation of current and future applications and network devices
  • Handling sensitive, confidential data
  • Act as liaison with entire company to promote, educate, and ensure compliance of IT security

Requirements:

  • Three years professional experience designing, implementing and managing enterprise IT security
  • Thorough understanding of IT security and privacy laws, regulations and compliance, including forensics, SOX, PCI and HIPAA. SAS70, eDiscovery or COBIT/ISO experience highly desirable.
  • Perform or work with others to execute security assessments of technical environments
  • Ability to communicate effectively, both in writing and speech, as well as being able to prepare and present IT related material to a wide variety of audiences, including non-technical executives and management and on occasion, to large groups
  • Successful project management experience
  • Understanding of concepts relating to Identity Management
  • Ability to coordinate incident response with many internal and external organizations including IT, legal, internal audit, operations, executive management and local and federal authorities as needed
  • Experience developing, reviewing, administering, and implementing security policies
  • B.A. or B.S required, advanced degree preferred
  • Experience within the outsourced (BPO) Contact Center Experience would be ideal

CERTIFICATIONS: Security certifications such as Certified Information Systems Security Professional (CISSP(ISC2)), Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM), Global Information Assurance Certification, GIAC Information Security Officer (GISO), and/or GIAC Security Essentials Certification (GSEC).

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