Senior Application Support Engineer x2; RNTSK0041602

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• As a Senior Application Support Specialist, you will ensure the stability and smooth operation of business-critical applications by troubleshooting issues, supporting releases and changes, and collaborating with technical teams.

Responsibilities

• Higher education/ minimum engineer/ bachelor
• Very good communication skills
• Good coordination skills
• Ability to work as a team member
• Supervising work of Junior Specialists
• Customer oriented
• Fluent English
• At least 5 years of experience as Specialist supporting applications (analysis and providing solutions for incidents, problems and changes), preferred experience in work as second line support
• Ability to learn quickly new technologies and business processes
• Knowledge of relational data base (Oracle)
• Good knowledge of SQL/MS SQL, PL/SQL, Unix/linux, Sharepoint
• Knowledge of Documentum platform (for system services based on Documentum)
• Ability to plan and organize work of teams
• Customer oriented
• ITIL Foundation Certificate
• Being fluent in at least one of the main IT technologies.
• Analytical skills
• Knowledge of software building process
• General knowledge of business processes
• Knowledge of ITIL and Release Management proces (ITIL Foundation Certificate)
• Readiness to work in the project or operations
• Nice to have: Experience in pharma industry or international company
• Good knowledge of Windows Server 2008, SQL Server 2008 and IIS 7
• Knowledge of HP ALM / HP Quality Center from administrative perspective

Requirements

• Providing 2nd line application support and resolving incidents, problems, and change requests.
• Troubleshooting applications, databases, and system environments.
• Supporting releases, deployments, and system changes.
• Monitoring application performance and ensuring service stability.
• Coordinating technical activities and collaborating with internal teams, vendors, and customers.
• Creating and maintaining technical documentation and operational procedures.
• Supporting and mentoring junior team members.

Benefits

• Participation in interesting and demanding projects.
• Flexible working hours.
• A great, non-corporate atmosphere.
• Possibility to work remote or hybrid (2 days per week from the office).
• Opportunities for development and promotion.
• Attractive package of benefits.