Customer Training / Customer Education (CE) Program Manager

About Company

Tudip Technologies Pvt. Ltd is a CMMI Level 5 extreme technology company. Careers at Tudip Technologies are not just jobs, but a promise of a bright and dynamic future. Tudip provides ample opportunities to grow within the company technically as well as a technocrat by promoting entrepreneurship. Tudip Technologies’ careers will enable you to help clients enhance and improve while you build your career. We are a place which defines Integrity, Innovation, and Serenity. Tudip provides you a better platform that transforms an individual into an experienced and immensely skilled professional through an ethical and vibrant business environment. We are here for effective client servicing, taking care of our employees’ needs, and creating a success story to remember.

Position Summary

We are seeking a highly motivated and customer-focused Customer Training / Customer Education (CE) Program Manager to lead the design, execution, and continuous improvement of customer enablement programs.

In this role, you will collaborate cross-functionally with Customer Success, Product, Support, Sales, and Subject Matter Experts (SMEs) to deliver impactful learning experiences that drive product adoption, customer satisfaction, retention, and business growth.

You will play a key role in scaling customer education initiatives through instructor-led training, self-paced learning, certifications, onboarding programs, webinars, and AI-driven learning experiences.

Please read the job criteria below and drop us an email at [email protected] OR create an account at our Recruitment Portal to get started.

Key Responsibilities

Customer Education Strategy

• Develop and execute scalable customer training and enablement programs.
• Design onboarding and adoption journeys for enterprise customers.
• Create learning paths, certifications, and customer readiness frameworks.
• Align training initiatives with customer lifecycle stages and business objectives.

Program Management

• Manage end-to-end training operations including planning, scheduling, tracking, and reporting.
• Coordinate with internal stakeholders and external instructors/trainers.
• Ensure timely delivery of training programs and onboarding milestones.
• Drive continuous improvement of learning operations and enablement processes.

Content & Learning Experience

• Partner with SMEs and instructional designers to develop engaging learning content.
• Support the creation of e-learning modules, webinars, workshops, labs, and certification programs.
• Ensure learning content remains accurate, updated, and aligned with product releases.
• Support localization and role-based learning experiences where required.

Customer Engagement & Enablement

• Deliver exceptional learner experiences for customers and partners.
• Gather customer feedback and translate insights into program improvements.
• Support strategic customer enablement initiatives and executive briefings.
• Help customers maximize platform adoption and business value realization.

Analytics & Reporting

• Track and analyze training KPIs including:
  • Completion rates
  • Adoption metrics
  • Satisfaction scores
  • Certification performance
• Create dashboards and executive reports to measure program effectiveness.
• Use data-driven insights to optimize learning outcomes and engagement.

AI & Innovation

• Explore AI-powered learning solutions and enablement strategies.
• Leverage automation and intelligent tools to scale customer education programs.
• Contribute to modern learning experiences including conversational AI and personalized learning paths.

Required Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5-8 years of experience in:
  • Customer Education
  • Training Operations
  • Learning & Development
  • Enablement
  • Program Management
• Experience managing enterprise customer training programs.
• Strong project management and stakeholder management skills.
• Excellent written and verbal communication skills.
• Experience with LMS/TMS platforms and virtual learning tools.
• Ability to work cross-functionally in a fast-paced environment.

Preferred Qualifications

• Experience in SaaS, AI, Cloud, or Technology organizations.
• Knowledge of customer onboarding and adoption strategies.
• Familiarity with instructional design principles.
• Experience with certifications, partner enablement, or global learning operations.
• Exposure to AI-driven learning technologies and analytics.