Cloud System Engineer

The Cloud System Engineer will be a critical member of the Production Services Team, responsible for safeguarding the processing integrity and timeliness of customer data hosted in our SaaS services. This role includes 24/7/365 on-call duties and focuses on monitoring, performance, and capacity issues, as well as remediating production-related issues to meet the team's Service Level Agreements (SLAs).

Key Responsibilities

• System Monitoring: Continuously monitor the performance and capacity of cloud-hosted SaaS services, ensuring the integrity and timeliness of data processing.
• Incident Management: Participate in an on-call rotation, providing Tier II/III support related to system incidents, including diagnosing, troubleshooting, and remediating issues.
• Compliance & Security: Adhere to all company guidelines and policies related to SOC2 Type II and ISO27001 compliance. Implement and monitor security controls as per established guidelines.
• Performance Tuning: Proactively identify bottlenecks and performance issues, taking appropriate actions working with R&D and other stakeholders
• Data Integrity: Ensure that all system activities and processes comply with established protocols, safeguarding data integrity and confidentiality.
• Collaboration: Work closely with other departments such as the Cloud Operations, Application Services, Cloud PMO, and Cloud GRC to collaborate on projects, policies, and compliance.
• Documentation: Maintain documentation of all system configurations, updates, and procedures for both internal team and compliance purposes.
• Efficiency: Utilizes AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards
  
  

Pay Transparency Notice

Role

Tungsten Automation is committed to fair, consistent, and transparent pay practices, wherever we operate. Before any interview or salary discussion, we disclose the following for this role:

• Base pay range: For this role, based in Malaysia, the base pay range is 70000-90000MYR, set using objective, gender-neutral and otherwise non-discriminatory job evaluation criteria applied consistently to all employees performing this role or work of equal value.
• Total compensation: This range reflects base pay only. Tungsten Automation may also offer bonuses, commissions, equity, and benefits, described separately where applicable or required by local law.
• How your pay is determined: Your base pay within this range will be based on objective, non-discriminatory factors — such as location, skills, qualifications, relevant experience, and education or training. It will not be reduced based on prior salary, and will not fall below the disclosed range or below what colleagues performing equal work or work of equal value receive.
• Salary history: Tungsten Automation does not ask candidates about current or past pay, and you are not required to disclose it, except where local law expressly permits or requires this.
• Your right to discuss pay: Nothing in this notice limits your right to discuss your own pay, to negotiate, or your entitlement to equal pay for equal work or work of equal value. Tungsten Automation does not retaliate against employees or candidates for discussing compensation.
• Questions: If you have questions about this notice or how pay was determined for this role, contact [HIDDEN TEXT].
  
  

Required Experience

• Information Technology-related qualification or equivalent work experience.
• Minimum of 3 years experience in IT service delivery and operations, including software as a service delivery models
• Minimum of 3 years experience in system administration on Windows and Linux production environments
• Experience of Amazon Web Services and Azure public cloud infrastructures
• Experience of working with IT Service Management procedures such as ITIL incident, problem, and request management
• Solid understanding of cyber security principles and their application in the context of Cloud delivered services
• Strong analytical and problem-solving skills
• Experience of monitoring tools such as New Relic and Grafana
• Skills in prompting AI systems and assessing quality
• Ability to leverage AI to ideate, develop and scale to the needs of the department
• Knowledge of scripting languages such as Python, Bash, Shell or Powershell
  
  

Tungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/Vets


While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.