Systems Administrator

GENERAL SUMMARY:

The Systems Administrator plays a key role in ensuring the stability, security, and performance of TARC’s technology infrastructure. This position is responsible for managing and supporting servers, networks, operating systems, and core business applications. Key responsibilities include monitoring system performance, performing routine maintenance and updates, troubleshooting technical issues, managing user accounts and access controls, and maintaining backup and disaster recovery procedures.

The ideal candidate brings strong problem-solving abilities, a proactive mindset, and experience working in dynamic technical environments. This role collaborates closely with cross-functional teams to support ongoing operations, enhance system reliability, and implement new technologies that align with TARC’s goals.

SUPERVISORY RESPONSIBILITIES:

None

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Administer, monitor, and maintain operating systems, virtual servers, and VDI environments to ensure reliable performance.

· Install, configure, and support computer systems, virtual machines, Microsoft 365 applications, and related infrastructure.

· Manage and support all software used across the organization, including cloud-hosted and on-premises applications, ensuring proper functionality, updates, and user access.

· Manage user accounts, roles, and permissions across systems, ensuring proper access controls and security compliance.

· Troubleshoot and resolve hardware, software, network, and application issues; escalate to vendors when necessary.

· Implement and maintain group policies, automation tasks, backups, and disaster recovery procedures.

· Support voice and data communication systems and perform network troubleshooting and configuration.

· Evaluate new technologies, recommend improvements, and assist with implementing approved solutions.

· Assist with IT procurement, asset management, and coordination of technology purchases.

· Create and maintain technical documentation and provide training or guidance to end users as needed.

· Participate in the on-call rotation to provide after-hours support.

· Perform other related duties as assigned.

MINIMUM EDUCATION AND EXPERIENCE:

· Bachelor's degree from an accredited four-year college or university with major coursework in a closely related field;

· Three (3) years of experience administering and supporting virtualized server and desktop environments, terminal services, and enterprise applications across cloud-hosted and on-premises platforms.

Note: An equivalent combination of related education and experience may be substituted for the above-stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

KNOWLEDGE, SKILLS, AND ABILITIES:

· Strong knowledge of Microsoft 365 administration, including Teams, SharePoint, and OneDrive, with experience managing user access, security settings, and collaboration tools.

· Experience supporting and maintaining Virtual Desktop Infrastructure (VDI) environments.

· Proficiency with virtualization platforms (such as VMware or Hyper-V), including deployment, configuration, resource management, and performance monitoring.

· Understanding of Storage Area Networks (SANs), including configuration, troubleshooting, and capacity planning.

· Familiarity with Microsoft SQL Server, including installation, configuration, backups, and basic query or performance insight.

· Working knowledge of Cisco networking technologies, including switch configuration, VLANs, and network troubleshooting.

· Ability to perform system monitoring, patching, updates, and routine maintenance across virtualized and cloud-based environments.

· Able to observe and interpret information on computer screens, printed materials, and electronic displays, and hear and respond to instructions, alarms, or technical issues in a typical office or data-center environment.

· Strong analytical and problem-solving skills for diagnosing complex system, application, and network issues.

· Excellent customer service skills, with the ability to provide responsive, patient, and solutions-focused support to end users at all technical levels.

· Effective communication and collaboration skills, with the ability to work across technical and non-technical teams.

· Strong documentation skills, including creating and maintaining system procedures, troubleshooting guides, and technical diagrams.

· Ability to manage and prioritize multiple projects, tasks, and deadlines using sound project management practices.

· Commitment to security best practices, including identity management, access controls, data governance, and endpoint security.

· Self-motivated, adaptable, and able to work both independently and as part of a team in a fast-paced environment.

WORKING CONDITIONS:

Work is performed primarily in a professional office environment using computers, phones, and standard business equipment. The role may require lifting, moving, or installing computer

hardware and peripherals weighing up to approximately 25-40 pounds, as well as periods of sitting, standing, walking, bending, and reaching while accessing equipment, cabling, or workspaces. Duties may also involve entering data-center or wiring-closet environments where noise levels or temperatures can vary. There may be occasional exposure to extreme temperatures, loud noise, fumes, noxious odors, dust, mist, gases, and poor ventilation

This position requires a pre-employment screening.

AMERICANS WITH DISABILITIES ACT (ADA) COMPLIANCE:

Reasonable accommodations may be made for those who are not able to perform the essential duties of the job.

SAFETY SENSITIVE POSITION: No