IT Trainee

Job Summary

This role involves providing first-line technical support to users, assisting with hardware and software troubleshooting, configuring and deploying IT equipment, and supporting basic network maintenance. The role also involves maintaining accurate IT asset records, logging and escalating support requests, ensuring compliance with IT security requirements, and developing technical skills through ongoing training and mentorship.

Responsibilities and Duties

• Provide first-line remote and technical support to users via the IT Helpdesk
• Assist with troubleshooting hardware, software, printer, and connectivity issues
• Log and update support tickets accurately on JIRA
• Escalate complex issues to IT Technicians when required
• Ensure compliance with company IT policies, standards, and security requirements
• Assist with IT asset deployment
• Set up, configure, and deploy desktops, laptops, printers, and mobile devices
• Assist with hardware upgrades and replacements
• Prepare equipment for new employees
• Perform routine equipment inspections and maintenance
• Assist with the installation and maintenance of network equipment
• Support basic troubleshooting of Wi-Fi, switches, and network cabling
• Monitor and report network faults
• Maintain IT asset registers and equipment records
• Assist with stock control and inventory management
• Ensure all equipment is correctly labelled and recorded
• Participate in technical training and mentorship programmes
• Develop skills in networking, Microsoft 365, cybersecurity, IT infrastructure, and end-user support
• Complete assigned training objectives and certification pathways

Qualifications and Skills

• Matric / Grade 12
• Certificate, Diploma, or studies towards a qualification in Information Technology, Computer Systems Engineering, Information Systems, Network Administration, or a related IT field (advantageous)
• Previous IT support experience (advantageous)
• Relevant internships, practical training, or academic projects (advantageous)
• Basic understanding of computer hardware and peripherals
• Knowledge of Microsoft Windows operating system
• Knowledge of Microsoft 365 applications
• Understanding of networking fundamentals
• Knowledge of printers and mobile devices
• Basic IT troubleshooting skills

Take the next step in your career with TWK Agri, a trusted leader in agriculture and beyond.

*The company can expire job adverts at any time at their own discretion.

**TWK Agri supports the principles of Employment Equity and reserves the right to prioritise candidates in line with our Employment Equity targets.