IT Support Lead

Two95 • Bachelor's Degree • 4 months ago
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Two95

Two95 International is a global technology and IT staffing firm headquartered in Cherry Hill, New Jersey. The company specializes in digital transformation, cloud computing, cybersecurity, generative AI, and managed IT services.
two95.com • HQ: Cherry Hill, United States • Human Resources • Information Technology • IT Outsourcing

We are looking for an experienced IT Site Support Lead to manage and drive end-to-end IT operations delivery for a large enterprise environment. The ideal candidate should have strong leadership skills, stakeholder management experience, and hands-on infrastructure support expertise.

Key Skills:

* End-User Computing (EUC) Support

* LAN / WAN / VPN / Wi-Fi Troubleshooting

* Active Directory & Group Policy

* Microsoft 365 (Outlook, Teams, OneDrive)

* ITSM / ServiceNow

* Windows 10/11 Support

* Incident, Problem & Change Management

* ITIL Process Knowledge

Key Responsibilities:

* Own end-to-end service delivery for Malaysia engagement

* Lead onsite and offshore support teams

* Manage escalations, shifts, and operational governance

* Ensure SLA/KPI compliance across IT support functions

* Act as SPOC for customer stakeholders and governance meetings

* Drive operational excellence and continuous improvement initiatives

* Ensure adherence to security, audit, and compliance standards

Preferred Experience:

* Airline / Transportation / Large Enterprise environments

* Managing onsite-offshore delivery models

* Strong communication and leadership capabilities

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