Technical Support or Customer Support Manager
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Location
In office (Kuala Lumpur)
Seniority
Senior · 5+ years exp
Employment
Full-Time
Overview
Company
Impact
Profile match
Two95 International is a global technology and IT staffing firm headquartered in Cherry Hill, New Jersey. The company specializes in digital transformation, cloud computing, cybersecurity, generative AI, and managed IT services.
o 5+ years of managing a Customer Support team (10+ agents) within a technology environment.
o 5+ years of experience in Technical or Application Support.
o Strong troubleshooting skills with the ability to manage complex technical issues and cross-team escalations.
o Experience monitoring and improving support performance, including SLA and customer satisfaction metrics.
o Passion for team development, mentoring, and building a positive support culture.
o Strong communication and collaboration skills across technical and business teams.
o Fluent in English (written and spoken) and willing to work outside standard hours when require
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