IT Supervisor

Job Title: IT Supervisor

Organisation: Twyford Impex

Duty Station: Kampala, Uganda

About Organisation:

Twyford is one of the best-known tile brands and manufacturers in the world especially in Africa, Europe, the Unite States of America, South America and Latin America. It is universally recognized as a benchmark for quality tiles, a symbol of Made in Africa around the world.

Job Summary: The IT Supervisor will be responsible for overseeing and maintaining the day-to-day IT operations of the Kapeeka factory , ensuring reliable, secure and efficient IT infrastructure and services to support factory operations, administration, warehouse, production, finance, HR and other business functions.

The role will supervise local IT support activities, manage hardware and network infrastructure, troubleshoot technical issues, maintain IT systems and coordinate with the central IT team and external service providers to ensure uninterrupted business operations.

Key Duties and Responsibilities:

IT Infrastructure & Network Management

• Supervise the installation, configuration and maintenance of the site’s IT infrastructure.
• Maintain LAN, WAN, Wi-Fi, routers, switches, firewalls and network equipment .
• Monitor network performance and troubleshoot connectivity issues.
• Ensure reliable internet connectivity across offices, warehouse and factory areas.
• Support network expansion as new production and operational areas are commissioned.
• Coordinate with internet service providers and other technology vendors.
• Maintain accurate network diagrams, equipment records and configuration documentation.

Hardware & User Support

• Provide day-to-day technical support to employees at the factory.

Install, configure and maintain:

• Desktop computers

Laptops

• Printers and scanners
• Network devices
• Servers and related IT equipment
• Other IT peripherals.
• Diagnose and resolve hardware and software problems.
• Manage IT equipment allocation, replacement and maintenance.
• Maintain an updated inventory of IT assets.
• Ensure IT equipment is properly configured and secured before being issued to users.

Systems & Application Support

• Support users with company ERP and other business applications.
• Provide first-level technical support for SAP/ERP-related user access and system issues , where applicable.
• Coordinate with system administrators or central IT for issues requiring escalation.
• Support factory-related digital systems and applications.
• Assist in testing and implementation of new IT systems and applications.
• Ensure users have appropriate system access based on their roles and authorization.

IT Security & Access Management

• Implement and monitor basic IT security controls at the factory.
• Manage user accounts, passwords and access rights in accordance with company policies.
• Ensure computers and systems are protected against malware and other security threats.
• Monitor unauthorized access attempts and report security incidents.
• Ensure regular antivirus, operating system and security updates.
• Support implementation of company cybersecurity policies.
• Conduct basic user awareness on cybersecurity, password security, phishing and responsible use of IT resources.
• Escalate suspected cybersecurity incidents promptly to the IT Manager.

CCTV, Access Control & Security Technology Support

• Provide technical support for CCTV, access-control systems and other security-related technology .
• Monitor the operational status of CCTV and related equipment.
• Coordinate with security personnel and external vendors when technical issues arise.
• Maintain proper records of security-system equipment and maintenance.
• Support installation and commissioning of additional surveillance and access-control equipment as the factory expands.

Backup & Data Protection

• Support implementation of regular data backup procedures.
• Monitor backup status for systems and critical business data under the site’s responsibility.
• Assist with data recovery when required.
• Ensure appropriate storage and protection of company data.
• Escalate backup failures or potential data-loss risks immediately.

IT Operations & Maintenance

• Conduct routine inspection of IT equipment and infrastructure.
• Maintain preventive maintenance schedules for IT assets.
• Coordinate repairs and maintenance with approved vendors.
• Ensure IT systems remain operational during factory production activities.
• Respond promptly to critical IT incidents that may affect business operations.
• Maintain records of IT incidents, resolutions and recurring problems.

IT Project & Factory Setup Support

• Support the IT setup and commissioning of new factory facilities.

Participate in planning and implementation of:

• Network infrastructure
• Server and storage systems
• Internet connectivity

CCTV

• Access control
• Meeting-room technology
• Computers and printers
• Factory digital systems.
• Work closely with construction, engineering, production and administration teams during IT infrastructure deployment.
• Coordinate with contractors and technology suppliers during installation and commissioning.

IT Vendor & Service Provider Management

• Coordinate with approved IT vendors and service providers.
• Follow up on equipment repairs, maintenance and service requests.
• Monitor vendor service quality and response times.
• Assist with obtaining quotations and technical specifications for IT equipment where required.
• Ensure vendor activities comply with company requirements.

IT Documentation & Reporting

Maintain accurate records of:

• IT assets
• User accounts
• Network equipment
• Software licenses
• IT incidents
• Maintenance activities
• Vendor services
• IT projects.
• Prepare regular IT status reports for management.
• Track unresolved IT issues and ensure timely closure.
• Maintain appropriate technical documentation and operating procedures.

Team Supervision

• Supervise and coordinate local IT support staff, technicians or outsourced IT personnel where applicable.
• Allocate daily tasks and monitor completion.
• Provide technical guidance and coaching to junior IT personnel.
• Ensure IT support requests are handled within agreed timelines.
• Promote good customer service and professional conduct within the IT function.

Qualifications, Skills and Experience:

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Computer Engineering or a related field.
• Professional IT certifications such as CCNA, CompTIA, Microsoft, Fortinet, Cisco or equivalent will be an added advantage.
• Strong knowledge of computer hardware, networking and IT infrastructure.
• Knowledge of Windows operating systems, Microsoft Office and common business applications.
• Experience with ERP systems, preferably SAP , is an added advantage.
• Knowledge of CCTV, access control and other security systems is an added advantage.

EXPERIENCE

• 3–5 years of relevant IT experience , preferably in a manufacturing, factory, warehouse, logistics or other industrial environment .
• At least 1–2 years in a supervisory or team-lead capacity is preferred.
• Experience supporting multiple departments/users within a busy operational environment.
• Experience setting up and maintaining networks and IT infrastructure.
• Experience working with external IT vendors and service providers.
• LAN/WAN and Wi-Fi configuration and troubleshooting.
• TCP/IP, DHCP, DNS and basic network administration.
• Router, switch and firewall administration.
• Windows desktop and server support.
• Microsoft 365/Office applications.
• Hardware troubleshooting and maintenance.
• User account and access management.
• Basic cybersecurity and endpoint protection.
• IT asset and license management.
• CCTV and access-control systems.
• Backup and data-recovery procedures.
• ERP/SAP user support.
• IT troubleshooting and incident management.
• Strong problem-solving and analytical skills.
• Excellent troubleshooting ability.
• Strong attention to detail.
• Good communication and interpersonal skills.
• Ability to work under pressure and respond to urgent technical issues.
• Strong planning and organizational skills.
• Ability to work independently with minimal supervision.
• Strong customer-service orientation.
• Team leadership and coordination skills.
• High level of integrity and confidentiality.
• Willingness to work in a factory/industrial environment .
• Ability to collaborate with both technical and non-technical employees.
• Send CV: [email protected]

How to Apply:

All candidates should send their updated CVs via Email to: [email protected]

NB: Only shortlisted candidates will be contacted.

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Level of Education: bachelor degree

Work Hours: 8

Experience in Months: 36