Account Coordinator, Uber Direct

About the role and team

We’re changing the way people think about transportation. At Uber we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

Uber Direct is our Delivery-as-a-service product which enables restaurants, grocers and retailers to unlock last mile delivery for their customers via their app or website by utilising our network of delivery partners.

We are seeking a highly organized and detail-oriented individual to join our team as a Direct Account Coordinator. In this role, you will play a critical part in supporting the efficient operation of our Uber Direct product by providing invoicing administration, onboarding assistance, and aiding in data analysis / report creation. If you are a proactive problem-solver with excellent organizational skills and a strong analytical mindset, we would love to hear from you.

Account Coordinator plays a pivotal role in driving strategic growth and operational excellence for our key merchant partners. You will be instrumental in providing operational support to maximise partner success.

What You’ll Do

• Merchant Operations Support & Insight: Collect merchants input and leverage data to identify merchants’ operational pain points and inform recommendations (e.g., processes related to billing, onboarding, etc.). Act as the POC of franchisees within the Uber Direct team to answer all types of queries (dashboard access, billing, onboarding, pricing, etc.)
• Onboarding Assistance: Provide support to new clients during the onboarding process by supporting our team through the necessary onboarding steps, ensuring smooth integration with the Uber Direct platform
• Invoicing Administration: Assist in managing and maintaining the invoicing process for our Uber Direct product. This includes generating and sending invoices, reconciling payment records, and resolving any billing discrepancies in a timely manner
• Documentation and Process Improvement: Maintain accurate records of all invoicing and onboarding activities. Identify opportunities to streamline administrative processes and propose improvements to enhance efficiency and effectiveness. Ensure data accuracy across systems (i.e., store names and mapping to organisations). Remove friction from the team's day-to-day by optimizing administrative tasks.

What You’ll Need

• Bachelor's degree in Business Administration, Finance, Economics, or other quantitative subject
• 1-2 years of professional experience in an administrative or analytical role in a fast-paced, high-growth environment
• Proficient in Google Workspace (Sheets, Docs, Slides) or Microsoft Office Suite (Excel, Word, PowerPoint), with the ability to perform complex data manipulation and analysis
• Excellent organizational skills with meticulous attention to detail
• Outstanding written and verbal communication skills
• Proven ability to manage multiple projects and priorities with excellent planning and organisational skills
• Self-motivated with a proactive mindset and the ability to work both independently and collaboratively as part of a team

Bonus Points

• Basic knowledge of SQL for data querying and reporting
• Experience in a B2B or e-commerce setting
• Familiarity with Uber Direct or other on-demand delivery platforms is a plus