Applications Developer_Enterprise App SaaS

About the Role

Uber Engineering operates in a high-performance environment driven by scale, reliability, and speed. We’re looking for an Application Developer Engineer who thrives at the intersection of IT, SaaS administration, automation, and customer impact. This role owns the operational health, configuration, and lifecycle of Uber’s core enterprise applications while acting as the highest escalation point for complex application issues.

You will partner closely with Engineering, Security, IT Ops, and Business stakeholders to ensure Uber’s critical collaboration and productivity platforms run securely, efficiently, and at global scale.

This is not a traditional service desk rol, it’s a hands-on application ownership role with real influence over tooling, processes, and user experience across Uber.

---- What the Candidate Will Do ----

• Act as primary application developer and technical owner for enterprise SaaS applications including (but not limited to): Google Workspace, Zoom, Slack, Figma, Asana, Jira, Confluence, ServiceNow, Okta / Identity-integrated applications
• Manage application configuration, access models, permissions, integrations, and automation.
• Own application lifecycle management: onboarding, offboarding, renewals, vendor coordination, and feature rollouts.
• Serve as Super Admin with the highest level of access to supported applications.
• Resolve complex, escalated L3 application issues beyond standard troubleshooting.
• Lead incident response for enterprise application outages or degradations.
• Design and implement automation and integration workflows using JavaScript, Python, APIs, and Enterprise AI applications (Gemini, ChatGPT, Claude, Claude Code, MCP) to reduce manual effort and improve reliability.
• Analyze ticket and usage data to identify trends, systemic issues, and opportunities for optimization.
• Possess strong programming language knowledge, including Python, JavaScript, Java, and SQL.
• Demonstrate strong knowledge of databases such as BigQuery and Apache Hive.
• Act as the bridge between IT Engineering, Service Desk, Security, and Business stakeholders.
• Provide actionable feedback to IT Engineering leadership on application pain points and improvement opportunities.
• Own internal and external-facing documentation for enterprise applications.
• Develop and maintain runbooks, SOPs, and escalation guides.
• Ensure procurement and licensing processes follow logistics and compliance guidelines.
• Perform additional duties as assigned to support enterprise application operations.

---- Basic Qualifications ----

• 3+ years of IT or Enterprise Application Developer experience.
• 3+ years supporting SaaS platforms at scale with admin-level access.
• Strong scripting or coding skills (Python, Bash, APIs).
• Strong knowledge of Enterprise AI applications, including Gemini, ChatGPT, Claude, Claude Code, and MCP.
• Familiarity with identity and access management (Okta, AD, SSO, SCIM).
• Proven experience acting as an escalation point for complex technical issues.
• Strong documentation, training, and communication skills.
• Ability to respond quickly to incidents and operate effectively in high-pressure situations.
• Willingness to participate in on-call rotations and work outside standard business hours when needed.

---- Preferred Qualifications ----

• 4+ years of experience in Enterprise Application Development or Software Engineering.
• Demonstrated expertise in building and deploying automation using Python, JavaScript, and APIs.
• Experience with data warehousing and querying large datasets (BigQuery, Hive).
• Hands-on experience with version control systems (e.g., Git) and CI/CD tools.
• Deep knowledge of Linux environments and cloud platforms (e.g., GCP, AWS).
• Minimum of 3-4 years’ experience with escalations, process efficiency, and Tier 3 support.
• Bachelor's Degree in Computer Science, or equivalent combination of education and experience.
• Strong problem solving, organization, and project management skills.
• Ability to take initiative and work independently, as well as part of a team.
• Excellent verbal and written communication skills.
• Willingness to participate in on-call rotations and work outside standard business hours when needed.