Manager, Global Delivery Partner Enablement

About the role and team

Uber’s Global Delivery Partnerships (GDP) team manages relationships with major global brands, connecting global account strategy with execution across markets. These partnerships require close coordination across commercial teams, Operations, Product, Marketing, Finance, Ads, and Direct to deliver merchant outcomes and sustainable growth.

As the Manager, Global Delivery Partner Enablement Lead, you will own the enablement strategy and roadmap for GDP, building the processes, tools, and capabilities that help senior sellers and account managers lead complex partnerships effectively. As the central enablement partner to the global GDP organization, you will translate commercial priorities into consistent, practical ways of working that strengthen account strategy, improve execution, and support growth across brands and markets.

You will partner with GDP leadership to identify where enablement can have the greatest impact, establish priorities, and drive adoption of shared commercial practices. Your portfolio will include joint business planning, executive business reviews, account governance, negotiation preparation, and cross-functional coordination.

This role requires someone who combines strategic judgment with hands-on execution, earns credibility with experienced commercial leaders, and turns ambiguous challenges into scalable solutions. The emphasis is on embedding enablement into daily work through better processes, tools, and targeted capability development.

What you’ll do

• Own the GDP enablement strategy and roadmap: Translate business priorities, performance insights, and account team needs into a focused portfolio of initiatives. Align GDP leadership on expected outcomes, sequencing, investment, and trade-offs.
• Establish effective commercial practices: Develop and embed frameworks for strategic account planning, joint business planning, stakeholder management, opportunity development, and execution tracking. Balance shared standards with flexibility for different brands, partnership structures, and market needs.
• Elevate business reviews and executive engagement: Build frameworks that help teams connect performance insights, merchant priorities, and growth opportunities into clear recommendations and decisions. Partner with Finance, analytics, and commercial leaders to establish consistent measures and compelling client narratives.
• Strengthen global-to-local account governance: Partner with GDP leaders and cross-functional teams to clarify responsibilities, decision rights, handoffs, and escalation paths. Improve how global account strategies translate into regional and market-level commitments and execution.
• Build tools that improve commercial effectiveness: Lead the development of reusable proposal structures, negotiation preparation guides, opportunity assessments, account briefs, and other resources that improve the quality and efficiency of commercial work.
• Drive commercial rigor and visibility: Partner with Sales Operations and GDP leadership to establish useful expectations for account documentation, opportunity management, Salesforce hygiene, and follow-through. Ensure these practices support decision-making, cross-market coordination, and reliable reporting.
• Enable complex partnership growth: Equip teams to navigate global and local stakeholders, franchise relationships, cross-market negotiations, and opportunities spanning Delivery, Ads, and Direct. Build practical approaches that help teams connect Uber’s capabilities to partner objectives.
• Lead adoption and continuous improvement: Pilot new approaches with account teams, secure leadership sponsorship, and embed successful practices into existing operating rhythms. Use working sessions, targeted coaching, and peer learning to support application in live account situations.
• Connect business changes to account execution: Partner with Product, Operations, Policy, and other subject matter experts to translate relevant launches and changes into account planning guidance, client discussion resources, and coordinated execution plans.
• Advance commercial productivity through technology: Improve access to resources, insights, and expertise through approved platforms. Identify opportunities to use AI and automation to simplify account research, preparation, documentation, and knowledge discovery.
• Scale effective practices across GDP: Capture successful approaches from brand and regional teams, establish clear ownership for shared resources, and coordinate with global and regional Enablement partners to avoid duplication.
• Measure impact and guide priorities: Define success measures spanning adoption, execution quality, productivity, and relevant commercial outcomes. Communicate progress, risks, and recommendations to GDP leadership, and refine the roadmap based on evidence.

Basic qualifications

• A minimum of 5 years of professional experience in Commercial Enablement, strategic account management, enterprise sales, Commercial Operations, Sales Operations, consulting, or a related field.
• Experience leading cross-functional programs or workstreams with accountability for prioritization, stakeholder alignment, execution, and adoption.
• Experience supporting or managing complex B2B partnerships involving senior stakeholders, multiple teams, or multiple markets.
• Demonstrated ability to develop and implement commercial frameworks, processes, or tools that improve productivity and execution.
• Strong understanding of strategic account planning, joint business planning, business reviews, opportunity management, negotiation preparation, and account growth.
• Experience partnering with senior commercial leaders to diagnose business needs, establish priorities, and translate strategy into actionable programs.
• Demonstrated ability to use quantitative and qualitative evidence to identify opportunities, define success measures, and evaluate impact.
• Experience using Salesforce or a comparable CRM, along with collaboration, presentation, and reporting tools, to support commercial decision-making and execution.
• Strong communication and facilitation skills, including the ability to develop executive-ready materials and guide working sessions with experienced commercial professionals.
• Ability to influence without direct authority and manage competing priorities across global teams and time zones.
• Professional working proficiency in English.
• Ability to work from the designated Uber office according to Uber’s applicable work schedule, with in-person presence aligned to collaboration and team needs.

Preferred qualifications

• Experience supporting global strategic accounts, major restaurant or retail brands, franchise organizations, or similarly complex partnerships.
• Demonstrated success establishing joint business planning, executive business review, or account governance practices across multiple teams or markets.
• Experience designing and driving adoption of commercial operating practices for senior sellers and account managers.
• Familiarity with the interactions between marketplace, delivery, advertising, and direct-to-consumer solutions.
• Experience supporting complex commercial negotiations and coordinating contributions from Finance, Legal, Product, Operations, or other specialist teams.
• Demonstrated success reducing workflow friction, improving account visibility, strengthening execution quality, or increasing commercial productivity.
• Experience balancing global consistency with local ownership and market-specific requirements.
• Familiarity with Seismic, Tableau, Gong, Agentforce, or comparable commercial productivity and enablement platforms.
• Practical experience applying approved AI and automation tools to improve commercial workflows and scale effective practices.
• Strong judgment about when to standardize, when to adapt, and how to build adoption among experienced commercial teams.

For Chicago, IL-based roles: The base salary range for this role is USD $131,000 per year - USD $157,000 per year.

For New York City, NY-based roles: The base salary range for this role is USD $146,000 per year - USD $175,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD $146,000 per year - USD $175,000 per year.

For all US locations, you will be eligible to participate in Uber's discretionary annual bonus program. Depending on your location the target bonus range for this role is $22,000-$24,500 prorated based on your start date and subject to the terms of Uber's bonus program. The bonus is not guaranteed and any payout depends, in part, on individual and company performance. You also maybe offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.